Abstract

Purpose: This purpose of this study was to examine the relationship between managerial and employee perceived effectiveness of Enterprise Information System (ERP) on users’ performance in [CONFIDENTIAL], Saudi Arabia. The study was driven with the purpose of identifying the similarities and contrasts between users’ perceptions regarding three major factors of the ERP model. These include (i) the technological fit, (ii) the information quality and (iii) the system quality.

Design/Methodology/Approach: The research collected primary data from 188 respondents (75 Managers and 113 Employees) all from PNU. The research was based on a deductive approach and collected data using a survey tool through a questionnaire method. It analyzed primary data using statistical tools including Correlation Analysis and One-way Anova, The study presented results using numerical variables within and between the groups to understand the differences in users’ perception. The research found an average variance for all the three major factors of the ERP model is 0.43 within employees group and 0.40 within managerial group with a lower P-value of Anova, 0.175 between the groups.

Findings: The study found a positive correlation between the managerial perceived effectiveness of ERP Systems on performance and employees’ perceived effectiveness ERP Systems on performance at PNU. It also found that within the group, managers had a mean score of 4.63 against 4.48 of employees with regard to one of the ERP construct, technological fit. It indicated that managers held a marginal better perception about technical fit of system than employees Therefore, it was recommended to the concerned authorities of PNU to make attempts to improve the employees’ perception about technological fit and subsequent users’ perception regarding effectiveness of ERP system in PNU. The findings from this study tend to serve as an evaluative tool for the PNU senior management for ERP system to guide future resource allocations for the ERP total quality improvements

Keywords: ERP System, TAYSEER System, Higher Educational Institutions in Saudi Arabia, Technological Fit, System Quality, and Information Quality

Literature review

• The research aimed at understanding the relationship between managerial and employee perceived effectiveness of Enterprise Information System (ERP) on users’ performance within Saudi’s Higher Educational Institutions. An understanding of these factors may help HEIs to synchronize the benefits of the system at each level of hierarchy; strategic, tactical and operational In this regard Abugabah, Sansogni, and Alfarraj (2013) argued that three factors are responsible for building perception about ease of use and perceived usefulness of ERP system in Higher Educational Institutions (HEIs). These factors include Technological Fit, System Quality, and Information Quality. According to Noaman, and Ahmed (2015).  these factors may be perceived differently by different users due to variations of demographic information including age, experience, gender and educational qualifications..

Objective

• The objectives of the research  are  to measure and compare the perception of end users against effectiveness of ERP system at two different levels; managerial and employees. It allows establishing a relation between users’ perception against ERP effectives at different levels in PNU, Saudi Arabia.

Methodology

• The study collected primary data from f 188 PNU employees. It used a quantitative study that was based on a random sampling technique to access all the188 respondents (75 managers and 113 employees) via  survey through questionnaire method. The questionnaire was inspired from an existing study from  Dr. Ahed Abu Gabah, whose permission was taken for using it as research instrument in current study.  The questionnaire consisted of close ended questions related to major constructs of ERP system for assessing perceptions of different users. It included Technological Fit, System Quality, Information Quality and its subsequent impact on users’ performance and ease of use. The reliability of the questionnaire was tested through application of Cronbach’s Alpha, which showed a score of 0.86 for employees’ internal-consistently and 0.90 for managerial internal-consistently towards likert scale.

Analysis and findings

• The primary data was  analyzed  through application of statistical tools including Correlation Analysis and One-way Anova TestThe study found  a positive correlation etween perception of employees and managers with regard to the constructs of ERP model at all the three dimensions; Technological Fit, System Quality, and Information Quality. The study confirmed that users’ perceive the effectiveness of ERP system in the similar way at different levels; managerial and employees. .

Conclusions

• The study found a positive correlation between perception of managers and perception of employees with regard to effectiveness of ERP systems on their performances at PNU.