Impact of Digital Technology on British Retailers: Tesco Case Study

1.  AIMS AND OBJECTIVES

1.1 Background

In the modern world of post globalization era, when the competition is becoming more tough, it has become obvious that companies that do not incorporate digital technologies in their everyday activities will be left behind and will lose their competitive edge in a business environment in which reaching the client a nanosecond before your competitors and a mile farther than them represents the difference between being in our out of business in your specialisation.

More and more tech-savvy consumers – requiring less technical assistance, less frequently (Schwalbe, 2015) – are now getting used to get what they want the instant they want it, and patience or understanding errors is not something naturally occurring to them in their quest for what they want or need.

Therefore, companies have started implementing modern technology in their daily working operations which has led to enhancement of the operational activities and roles.

Tesco PLC, headquartered in Hertfordshire is a multinational organization operating in the retail industry (tesco.com, 2018). Apart from the retail business, Tesco has diversified their product portfolio and has ventured into new business lines like telecom, financial services and others. It is the ninth largest retailer in the world.

Self-checkout points, online catalogue of products, online ordering & sales, inventory, feedback from customers, online banking – all digital processes implemented by Tesco in their everyday running of their business arms – led to a very high degree of digitalisation and use of web-based applications, many of these software solutions, associated hardware and resources being procured through cloud computing.

1.1 Project Definition

The current project is being developed and conducted in order to respond to Tesco’s senior management request to assess the impact of digitalisation on the business activities.

1.2 Problem Statement

Following an intense process of modernisation and advancement through digitalisation, Tesco’s management have to learn how this transformation has impacted costs, efficiency, accuracy, customer base, customer service, profit, data protection, safety and security, talent recruitment.

The project strategy is to:

1.4 Project Objective

To identify and assess the impact that digitalization had so far on Tesco as a business.

1.4.1 Purpose

The purpose of this study is to investigate the impact of the digital technology on TESCO.

To achieve this purpose, mixed methodsare to be used, including quantitative and qualitative methods. As both have advantages and disadvantages,using a combination of both methods capitalizes on the strength and reduces the weakness of every method. The approach helps the researcher to collect the information.

The qualitative research will be carried outthrough semi-structured face to face interviewswith Tesco’s senior management.

The quantitative research was carried out using electronic questionnaires as the main survey tool, alongside with personal interviews.

1.4.2 Objectives

The objectives stated above are SMART:

Specific The aim is to understand the impact of the digital technology implemented so far on the company’s operations, customers, communication, costs and profits.
Measurable Each technology implemented so far will be connected to the departments it impact, creating a clear mapping of the impact on the organisation’s departments and on its relationship with customers and markets
Achievable The information needed to assess the impact of digital technology does exist. Exhaustive primary, secondary, online and library research will reveal all the connections between the digital technologies implemented and the impact on each aspect of the business.
Realistic The objectivesare realistic: the digital technology is in place and it does affect the business – all the data for the research is available, it only requires a complex set of activities to extract and summarise it, hence the current project.
Time The three months allocated for the completion of the project is sufficient for preparation, design, execution,analysis and reporting

1.5 Project assumptions

Project assumptions are as followed:

2.   PPROJECT MANAGEMENT PLAN (P2)

2.1 Project Scope Statement

The scope of the present research is to reveal – through surveying Tesco’s employees from all major departments – the deep transformations happening within the organisation.

This insight and knowledge will enable the management to adapt the structure of the company to the challenges and transformation brought about by digitalisation, to design efficient, streamlined, cost-effective processes and to identify the skills needed in future to further support the process of modernisation through digitalisation.

The included scopes of the project are:

2.3 Excluded Scope

The excluded scope of the research includes:

2.4.1 Performance

The elements of performance measured along the project’s timeline are:

To monitor the evolution of the project and its milestones (measurable achievements) and to keep it within the delivery deadline I will maintain an Activities Logbook.

2.4.2 Timescale

The project is scheduled to be finalise within 3 months from the date the contract for the research has been signed.

2.4.3 Time management

A project schedule (Gantt chart) will be designed, to include:

–  all the activities and actions necessary for the of the project

– the sequence and the timing of how these activities and actions will be completed depending on their inter-dependence (data input/output) with the other activities

Daily monitoring of the Gantt chart must ensure that the project is on course to be finished by the expected deadline.

2.4.4 Cost

The total cost of the survey is £3,925, with thebreakdown of the elements of costs presented in the tables below:

Activities Hours worked Cost per hour (£) Total (£)
Clarifying with the client (Tesco) the project’s output (objectives, deliverables, etc.) 20 15 £300
Researching the organisation (structure, staff, etc.) 40 15 £600
Designing the survey 30 15 £450
Launching the survey online/seeking to maximise the response rate 10 15 £150
Organise responses by departments and hierarchy 15 15 £225
Data entry 20 15 £300
Analysis 50 15 £750
Summarizing the findings into the final report 45 15 £675
Present the report to Tesco’s management 2 15 £30
Printing of supporting materials 2 15 £30
Labour cost 170 15  £3,510
Equipment, consumables, services and travel costs Units Unit cost Total (£)
Computer and printer 1+1 £0+£0 £0
Copier paper 5 packets (*500 sheets A4) £3.00 £15
Ink cartridges 6 £20 £120
Pen 20 £1.00 £20
Printing 400 sheets (one side) £0.30 £120
Transport 20 journeys £7.00 £140
Total     £415

2.5 Deliverables

The deliverable of this project are:

2.6 Success Criteria

2.7 Quality Management

2.7.1 Quality Planning

The main purpose of the section 2. PROJECT MANAGEMENT PLAN (P1) of the project is to ensure that through detailed planning of activities, definition of measurable deliveries and timescales the project fulfils the client’s requirements.

2.7.2 Quality Assurance

The clear definition of the deliverables of the project, the detail planning of the activities and the project schedule will ensure that the final report is delivered on time and it contains the information the customer commissioned the researcher to obtain. 

2.7.3 Quality Control

During the execution of the project the deliverables and the delivery times, as well as the quality of the information produced at each step of the project will be compared against the measurable elements of the project – as defined at the beginning – and against the timescales agreed in the Gantt chart.

The Project Logbook will include the actions and the results completed and achieved, in order to capture the flow of the project, as well as ensuring the traceability of/responsibility for everything done so far.

2.8 Risk and Resources

The project management team related to this research needs to be aware about all the possible risks and threats in case of implementing and developing the use of digital technology. There can be several risks and threats that can be arouse in the time of doing the research. As the communication system and primary research of the project is based on the internet so there may be a minor chance to get some wrong information about the research that is based on the impact of digital technology in Tesco Plc. The possible risks and threats for this research can be described as follows:

  • Wrong information from the internet about the Tesco Plc.’s internal factors related with the usage of digital technology
  • Security related risks at the vendor
  • Regulation and legislation related risks
  • Location related risks
  • Financial risks

2.3 Risk Assessment Plan

No. Date
Identified
Owner Risk Probab
-ility
(L,M,H)
Impact
(L,M,H)
Effect on Project Risk Reduction Actions
Proposed & Actual
If it happens: Triggers & Actions
Proposed & Actual
1 10th September ,2018 The project manager Financial risks High High The estimation of the research is not very high, so there is a chance that the estimated cost for this research can be overflew in the time of researching By proper researching and survey of the market value the researcher needs to make a proper cost estimation planning and must look after on the ongoing cost of the research that the estimation will not overflow much Triggers Cost reduction strategy will be used in this regard Actions For implementing this strategy, the management team of the research should assess the cost reduction potential, develop a cost reduction plan, wage cuts and program implementation
2 14th September,2018 The researcher Human Risk Medium High If the subordinates related to the project is not well known about the project then they will be unable to gather all the necessary information for the research and it can make the research unsuccessful or incomplete   Through proper training before starting the research and proving proper guidelines to the subordinates on the research time can help the researcher to reduce this problem Triggers: Identification of the employees those are not comfortable in using digital technology Actions: Planning and execution of a training process
3 1st October, 2018 The researcher Security Risk High High This can be massive threat to the research as all the documents and information during the research time must be confidential so any kind of issues on the information prevention can led the research to be incomplete and unsuccessful All the essential documents and information must be well protected and must be maintained by the research himself Triggers: Slight leakage of data or manipulations in the data Actions: identifying the loophole and fixing it
4. 2nd October, 2018 The researcher Existing Risk High High In case of this risk the procedure of interview to gather the necessary information can be taken into account because if any participants provide the wrong information then it can lead the research to wrong outcome Proper cross checking and taking the interview from the trustworthy persons can help to reduce this risk Triggers: Continuous monitoring of the research progress Actions: immediate actions to be taken to safeguard the data


  • Expired risks
No. Date
Identified
Owner Risk Happened? Impact
(L,M,H)
Effect on Project Risk Reduction Actions
Proposed & Actual
If it happened: Triggers & Actions
Proposed & Actual
1 10th May , 2018 The researcher and the project management team Data collection risks   10thMarch, 2017 The risk is related to the subordinates of the research procedure who do not have a clear idea about the digital technology This risk can led the project towards an incomplete and unsuccessful outcome as the subordinates will be unable to gather proper information due to their lack of knowledge The actions are communicating with the suppliers and vendors about the necessities of Tesco Plc. In order to avoid this kind of risks in future, the researcher should communicate with them on a regular basis about the research topic
2 15th May, 2018 The researcher and the project management team Data location risks 15thMarch, 2017 The risks depict that as all the information will be based on secondary and primary data collection procedure so that they all need to be gather on a secondary storage and is that destroyed in any case then it can led the research to an unsuccessful result Data lost has affected the processing of the project. Without the essential information about customers and employees, the project management team was not able to develop their digital technologies In order to reduce this risk, the project management team made a backup to store the recovered data and information, If this kind of risks even happen in this research then the project management team should be prepared to extract information from the storage systems

2.4 Implementation Plan

In order to make the implementation planning for the research based on impact of the digital technology on Tesco Plc, there are several steps those are required to be implemented properly. There are several activities and factors those are related to this project. A work-breakdown structure is required along with a Gantt Chart in order to make all the employees understand about the requirements of this project. The work-breakdown structure along with the Gantt Chart can be described as follows:

Tasks Activities
Impact of Digital technology in Tesco Plc.
1 Identification of the aims and objectives for this research
1.1 Identify the Aims of this research
1.2 Identify the objectives of this research
1.3 Identification of the research questions and its purpose
2 Project management Planning
2.1 Identification of the scope for this project
2.2 Identification of the costing for this research
2.3 Quality Management
3 Data Analysis
3.1 Identification of the Data Analysis procedure
3.2 Application of Qualitative Analysis
3.3 Application of Quantitative Analysis
4 Preparation of the Final Report that need to be presented to the senior management
4.1 Highlight the main impacts and problems that can be identified due to the research
4.2 Analysis of the recent procedure according to the obtained viewers
6 Submission of the Final report to the Senior Management

Work breakdown structure including timeline

Tasks Activities Starting Date Duration End Date
Impact of Digital technology in Tesco Plc. 4/1/2018 150 9/28/2018
1 Identification of the aims and objectives for this research 4/1/2018 30 5/1/2018
1.1 Identify the Aims of this research 4/1/2018 10 4/11/2018
1.2 Identify the objectives of this research 4/11/2018 10 4/21/2018
1.3 Identification of the research questions and its purpose 4/21/2018 10 5/1/2018
2 Project management Planning 5/1/2018 30 5/31/2018
2.1 Identification of the scope for this project 5/1/2018 20 5/21/2018
2.2 Identification of the costing for this research 5/21/2018 5 5/26/2018
2.3 Quality Management 5/26/2018 5 5/31/2018
3 Data Analysis 5/31/2018 30 6/30/2018
3.1 Identification of the Data Analysis procedure 5/31/2018 10 6/10/2018
3.2 Application of Qualitative Analysis 6/10/2018 10 6/20/2018
3.3 Application of Quantitative Analysis 6/20/2018 10 6/30/2018
4 Preparation of the Final Report that need to be presented to the senior management 6/30/2018 30 7/30/2018
4.1 Highlight the main impacts and problems that can be identified due to the research 6/30/2018 10 7/10/2018
4.2 Analysis of the recent procedure according to the obtained viewers 7/10/2018 20 7/30/2018
5 Submission of the Final report to the Senior Management 7/30/2018 30 8/29/2018

Table 3: Action plan and work break down structure

(Source: Created by Author)

Gantt chart (Schedule chart)

2.5 Communication Plan

A proper communication system  can be considered as the primary source in order to achieve information in any work. In case of this project, the researcher needs to make a proper planning in communication system that there will be no interruption in any point of time. It is a crucial responsibility of the researcher to make proper communication with the employees of the organization, stakeholders of this research and many others. The stakeholders need to be informed about the progress of this project as well. The research needs to provide proper training and knowledge to the subordinates of this project how can they help the researcher in order to collect the required data and information about the impact of the digital technology of the Tesco Plc. The training procedure should be well organized so that the subordinates can understand about the digital technologies and their application. Through this way, they can do their best in order to gather all the necessary information from the employees and the managers of the Tesco Plc. On the other hand, a proper planned project needs to have a well strategy and the following guidelines along with options are provided in order to provide necessary support to the researcher to generate the communication planning:

What Who/Target Purpose When/Frequency Type/Method(s)
Initiation Meeting Stakeholders related to the project Gather information for Initiation Plan FIRST  Before Project Start Date Meeting or tele-communication
Distribute Project Initiation Plan Stakeholders Distribute Plan to alert stakeholders of project scope and to gain buy in. Before Kick Off Meeting Before Project Start Date Document distributed via hardcopy or electronically.  May be posted on project website or OIT Blackboard site. Project Snapshot or “Lite” Initiation Plan
Project Kick Off All stakeholders* Communicate plans and stakeholder roles/responsibilities. Encourage communication among stakeholders.  At or near Project Start Date Meeting
Status Reports All stakeholders and Project Office Update stakeholders on progress of the project. Regularly Scheduled.  Monthly is recommended for large/midsize projects. Distribute electronically and post via web/OIT Blackboard site. Status Report
Team Meetings Entire Project Team Individual meetings for sub-teams, technical team, and functional teams as appropriate To review detailed plans (tasks, assignments, and action items). Regularly Scheduled.  Weekly is recommended for entire team.  Weekly or bi-weekly for sub-teams as appropriate. Meeting Detailed Plan
Project Advisory Group Meetings (this may apply only to larger projects) Project Advisory Group and Project Manager Update Project Advisory Group on status and discuss critical issues.  Work through issues and change requests here before escalating to the Sponsor(s). Regularly Scheduled Monthly is recommended Meeting
Sponsor Meetings   Sponsor(s) and Project Manager Update Sponsor(s) on status and discuss critical issues.  Seek approval for changes to Project Plan. Regularly scheduled Recommended biweekly or monthly and also as needed when issues cannot be resolved or changes need to be made to Project Plan. Meeting
Executive Sponsor Meetings (this may apply only to larger projects)   Executive Sponsor(s) and Project Manager Update Sponsor(s) on status and discuss critical issues.  Seek approval for changes to Project Plan. Not regularly scheduled. As needed when issues cannot be resolved or changes need to be made to Project Plan. Meeting
Project Audit/Review   Project Office, Project Manager, select stakeholders, and possibly Sponsor(s) if necessary. Review status reports, issues, and risks.  To identify and communicate potential risks and issues that may affect the schedule, budget or deliverables. Monthly Scheduled by the Project Office Meeting/Report Project Office will produce report using their template.
Post Project Review   Project Office, Project Manager, key stakeholders, and sponsor(s). Identify improvement plans, lessons learned, what worked and what could have gone better.  Review accomplishments. End of Project or end of major phase Meeting/Report Project Office will produce report.
Quarterly Project Review   Project Office, Project Manager, and key stakeholders. Review overall health of the project and highlight areas that need action. Quarterly depending on size and criticality of the project. Scheduled by the Project Office Meeting/Report Project Office will produce report using internal template.
Presentations to Special Interest Groups   Examples: PMT (Project Managers Team), OIT Leadership Group, AIS Quarterly Review, AMG (Academic Managers Group), etc. To update external groups to promote communication a create awareness of project interdependencies.  At project milestones so as to communicate with other interested parties of changes that will be introduced outside of the Project Team. Presentation/Demonstration
Document Sharing Site   Project Team Members Central location to house Status Reports, meeting minutes, Project description, and Project Plan.  For any communications that can be shared with all staff. Update monthly with Status Reports; otherwise, as necessary Electronic Communications Venue
Periodic Demos  and Target Presentations   Specific Focus Groups or End Users  Examples: AMG (Academic Managers Group), Students, Power Users, Help Desk, Dept Mgrs., etc   To gain input from special groups and keep them abreast of the Project’s status Once product has enough to “show”  As you complete critical phases or make major enhancements.  Presentation/Discussion
Others To be determined by the Project Team General communications As needed PAW, PWB, Lunch n Learns, email lists, PU home page announcements, etc.

P4. Qualitative and Quantitative research methods theory

The present project involves a methodology section as it helps in guiding the process of gathering and collecting information. The researcher chose the positivism philosophy as it helps in analyzing the real facts, data and information gathered from the market. Taking cue from the philosophy chosen, the researcher has opted for the deductive approach as it allows analysis of the existing theories, models and journals and their findings to deduce information. Moreover, the explanatory purpose of research has been chosen as it helps in determining the link between the research parameters by establishing a direct cause and effect relationship.

As per the choices of the methods above, the primary research methodology has been adopted. The primary research methodology involves gathering of data directly from the primary sources by the researcher himself. This method involves two techniques – qualitative and quantitative. The qualitative technique is used to gather information by conducting interviews and discussions. On the other hand, the quantitative technique involves gathering information from surveys and focus groups and deals with numerical and statistical data.

For this research, both the quantitative and qualitative techniques of research have been used. In relation to the quantitative technique, the researcher has interviewed 50 employees from the administrative department of Tesco and a questionnaire containing four questions was circulated among them. The survey responses have been presented in terms of numerical data and statistical figures. On the other hand, in relation to the qualitative technique of data collection, the researcher has interviewed three managers of the organization have been interviewed by asking everyone two questions each.

For the purpose of determining a proper outcome and presenting it in form of a formal report to the senior management, sampling techniques have also been used. The probability technique of sampling has been used for the quantitative data and the non-probability technique has been used for the qualitative data.

While executing the various stages of the project, the researcher has adhered to all the ethical considerations. The survey was kept unanimous and the employees were not forced to share their personal and professionals credentials and details. Similarly, the responses were not revealed in the open and the confidential data shared by the managers was protected as per the provisions of the Data Protection Act.

Part 3 (P5, P6, P7)

Performance Review

Analysis

In order to conduct the research both probability and non-probability techniques have been used. In addition to this, 50 employees have been selected for the quantitative data collection and for qualitative question;three managers of Tesco have been selected.

Quantitative analysis

1. What is your age?

Figure 4: Age of respondents

Findings and analysis:  From the above data, it can be stated that the among 50 respondents, nine respondent belongs to the age group of  22 years to 25 years, 11 belongs to the age group of 26 to 29 years. In addition to this, 12 respondents belongs to the age group of 29 to 32 years and the rest of the respondents are 32 years and above.

Stating the information gathered in terms of percentage – 18% employees fall under the age category of 22-25; 22% in 26-29; 245 in 29-32 and lastly, 36% in the age category of 33 and above. As per the data gathered, it can be analyzed that Tesco has managed to attract young talent in their company.

2. Please specify your gender.

Figures 5: Gender of respondents

Findings and analysis: From the above data, it can be stated that among 50 respondents, 32 respondents are male whereas rest of the respondents are female. From the data gathered above, it can be seen that 64% of the employees are male and 36% are female. Hence, the company employees people of both the genders however, the majority of it is male population.

 3. How far do you agree that Digital Technology has helped in providing better customer services?

Figure 6: Benefits of Digital Technology in customer services

Findings and analysis: From the above analysis among the 50 participants, 40% of them believe that digital technology will help the organization in order to be more efficient and effective for its production and consumer services. On the other hand, 14% of the participants believe that use of digital technology has a negative impact on the working environment of the Tesco Plc. As all the managers and employees will be dependent on the usage of modern technology, their self-working efficiency will be reduced as well. 4% of the participants are remain neutral as they still do not know about the application and usage of digital technology in the working environment. Moreover, 12% of the participants do not agree with the usage of digital technology as their concept about digital technology is not clear properly.

As per the data presentation, it can be stated that the employees of the organization includes a mix up reaction about the use of this specific technology. On the contrary, some employees are unable to identify the different between the pre and post usage of the digital technology. However, the researcher needs to make the participants properly understand about all the positive and negative impacts of the usage of digital technology through this research.  

4. What kind of digital technologies Tesco is using?

Figure 7: Different digital technologies used by Tesco Plc.

Finding and Analysis: From the above analysis, it can be described that among 50 participants of the research survey, 50% of them believes that Tesco Plc. is using CCTV as a digital technology and 30% of them believes that Tesco is using self-checkout system. On the other hand, 12% and 8% of the total participants believe that Tesco is using the sales-website and Presentation website as a digital technology. However, in reality as a renowned organization Tesco Plc. is using all the above mentioned technology but the analysis depicts that the people still do not know all about the use and details of the digital technology.

However, the main responsibility of the researcher is to find out the main reason of the issues that the researcher will face during the research. In order to overcome the problems, the researcher needs to be more efficient and effective in his operations and provide the essential details to the Tesco Plc. about the impact of digital technology in its working environment. . From the above data analysis, it can be identified that digital technology includes several problems which are described before, and it can be recommended that the Tesco Plc. needs to hire more professional along with provide proper training to its employees about the usage of digital technologies such as CCTV, self-checkout, sales websites and many others. It can also be recommended form the above discussion of the managers that some of the challenges about the digital technology can be overcome very easily by providing proper instructions and guidelines to the employees of the organization.   

5. What are challenges that can be faced while using digital technology?

Figure 8: Challenges faced by using digital technology

Findings and analysis: From the above chart it can be described that among the 50 participants, 14 of them believe that the digital technology has a proper impact on the working environment of Tesco Plc. Moreover, 12 of them believe that the challenges, which the researcher will face during this project, are including a security issue. When the research will move forward to the digital technology, that will be entirely dependent on the service provider, as they are required to maintain the equipments of the digital technology such as CCTV,  self-checkout, sales websites and many others. In the time of using the digital technologies, the researcher and the organization needs to provide a proper guideline about the application of this and they need to verify the SaaS provider in order to mitigate the problems of security such as hacking, data manipulation and others. The organization needs to make sure that the procedure of the project research is following the terms and conditions of the project or not.

In case of the above chart, it can be stated that among the participants 28% of them believes that there will be a performance problem that can be faced by the researcher while making the research on the impact of digital technology of Tesco Plc. 24% of them think that the issue will be related to the security purpose as well as 16% of the believes that there will be shortage of necessary resources for conducting the research. 32% of the participants think that the governance and control needs to be related with this research. However, the main responsibility of the researcher is to find out the main reason of the issues that the researcher will face during the research. In order to overcome the problems, the researcher needs to be more efficient and effective in his operations and provide the essential details to the Tesco Plc. about the impact of digital technology in its working environment.   

Qualitative analysis

FOR ALL 3 objectives

Q1. How has the Digital technology helped Tesco plc?

Manager 1: As per the Manager 1, the usage of digital technology helped the organization greatly. Digital technology helps an organization to be more efficient and effective in its production rate as well as its customer services. Moreover, with the help of digital technology the organization may include a proper management system that will be capable of controlling the productivity and operations of the company. For example, by using the CCTV, the management can monitor all the activities and operations happening within the organization.

Manager 2: According to the Manager 2, digital technology will help the researcher and organization to develop its operations for the business. As example, by using the presentation website the authority of the organization can communicate with their employees and can provide the necessary guidelines to make a project more efficient. In case of researching this project, the usage of digital technology can also be very effective as the researcher can communicate to his subordinates to know the progress report and can provide them some necessary information as well.

Manager 3: In case of the Manager 3, he stated that digital technology could help the Tesco Plc. for its business purpose. For example, through online website the organization can able to get the consumer’s feedback much faster and can develop their products as per the feedback and the requirements of the customer.

Q2. Did you face any problems and challenges in using Digital technology?

Manager 1: In the context of Manager 1, the main issue of the digital technology is maintenance. As example, if the main control of the organization like CCTV surveillance room is totally dependent on the digital technology then there may be several problem arise. Such as: if the server of the control room fails for a certain time then it will be impossible to monitor the organizational activities at that time which can led the organization towards some serious troubles.

Manager 2: As per the Manager 2, the main issues will be security related. For example, in the time using digital technology like online websites to provide essential documents and guidelines to the subordinates or an important client, there will be a massive chance that the website can be hacked by other rival organization or any other person who can manipulate the information.  

Manager 3: In case of the Manager 3, the issue for using the digital technology is very minor such as in the time using self-checkout, if the checking system gets fail then there will be a chance for the employees to bunk the office. They can come to the office lately as well as can get out without notifying the seniors.

Recommendations:

The researcher can offer better service to the readers with the help of this research based on the impact of digital technology in Tesco Plc. Therefore, the researcher needs to gather more data and accurate information in order to satisfy the requirements of the readers as well as the researcher needs to provide some recommendation related to the topic that everyone can understand about the application and details of the digital technology. From the above data analysis, it can be identified that digital technology includes several problems which are described before, and it can be recommended that the Tesco Plc. needs to hire more professional along with provide proper training to its employees about the usage of digital technologies such as CCTV, self-checkout, sales websites and many others. It can also be recommended form the above discussion of the managers that some of the challenges about the digital technology can be overcome very easily by providing proper instructions and guidelines to the employees of the organization. From the above discussion it can also be identified that about the online website there is a chance of hacking the essential information of the company so the organization needs to hire some experienced IT professionals in order to prevent the hacking.

It can also recommended based on the discussion that the organization needs to take care all the essential and important documents properly and the authorities needs to check all the digital systems properly that there is any chance of the system to get failure in the working time or not. It there is a chance then they need to take another step to overcome the problem. For example, if the self-checking system gets failure then the organization can arrange a team immediately to monitor the attendance of the employees manually by using pen and paper. The process will be time consuming but for a certain time it will help the organization to be independent from the digital technology. It can be stated at last that the application of digital technology is very good but to be over dependent on this is not necessary for an renowned organization like Tesco Plc.    

Reflection

Competency How I have developed this area What I need to do to develop further in this area
Analytical Skill I have developed the analytical skills with understanding the concept of digital technology. Before being indulged in the work, I will have to maintain the framework. In addition to this, I will have to evaluate the skills that will be necessary for the project.
Research Skills I have developed my research skills through research in internet and reading wide articles. I was also engaged in the data collection process. By going through different books and journals about digital technology will further help in developing my research skills.  
strategic skills I have developed my strategic organization by working in this field and by interacting with experienced employees. In order to develop my strategic skills, I should focus on the benefits and challenges of digital technology and should connect to the organization. 
Communication skills My communication skill has been developed by conducting interview and by doing survey with different age groups. In future, my communication will be improved by engaging more with the employees. 
Project planning My skill for project planning has been developed by suggesting different employees. Skills of project planning can be further improved by working more in this project.  
Report writing With the help of documentation of the results of the projects, I have improved my report writing skills. I could practice writing while conducting the project, which will help in improving my report writing skills. 
Negotiation I have developed my negotiations skills by communicating with different groups of people. In future, in order to improve my negotiations skills, I should communicate more with the people.
Team building My team building skills is developed by working in teams during the project, which has helped in getting desired outcomes. Team building skills can be improved with proper coordination and with effective communication.
Delegation Delegation skills can be developed by performance observation techniques. In future, I can improve this skill by working in the organization and gaining Practical experience.
Budget planning My budget planning skills is developed with the past experience in the finance team. In future, my skills for budget planning can be  improved by getting knowledge about cost that is involved in different departments.
Risk assessment Risk assessment skills have been developed by indentifying risk in the project. Risk assessment skills can be improved by analyzing the present risk with the past risk. After analyzing risk, the proper solutions should be provided. 
Progress monitoring Progress monitoring skills have been developed by monitoring all the steps that was involved in the completion of the project.  In future, I could develop time frame to measure the progress of the project.

Reference list

Schwalbe, K., 2015. Information technology project management. Cengage Learning

Walker, A., 2015. Project management in construction. John Wiley & Sons.

tesco.com (2018). Tesco – Online Groceries, Homeware, Electricals & Clothing.

Tesco.com. Available at: https://www.tesco.com/ [Accessed 13 Jan. 2018].

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