The Secret Shopper: Voice of the Consumer (VoC) and Empathy
Micro-Research Study – Consumer Engagement The Secret Shopper: Voice of the Consumer (VoC) and Empathy Step 1: Establishing Concepts Concepts are provided below. You do not need to add anything on this Step 1. Concept 1 Empathy Concept 2 Satisfaction Concept 3 Strengths Concept 4 Weaknesses Concept 5 Opportunities Concept 6 Threats Step …
The Secret Shopper: Voice of the Consumer (VoC) and Empathy Read More »