Human Resource Requirements: EasyHome Case Study
The extent to which the human resource is needed in business is mainly dependent on the size of the company. This could be estimatedregarding the number of employees, the services thatare provided and the target customers (Kapoor and Garg 2018, p.97). Reaching out to the right clients is dictated by the level of services that the business wishes to offer to its clients. One of the conditions that are needed to be considered for EasyHome to thriving in the market is the availability of the experts, to educate the customers on the usage of the app. Before any technological advancement is launched into the market, a thorough understanding of the final recipient is critical. These professionals would be required to explain the pros and disadvantages of the application and convince the users of how they can benefit.
Compounding it all, compelling the people to use the online platform to book for services such as cleaning, plumbing, health services, among others would take an initiative of the well-informed employees, about the real functionality of the app. Additionally, compliance with the customer’s data is another issue that cannot be negated (Buckles et al. 2011, p.443). In the wake of cyber insecurity, businesses that operate via the internet are required by various jurisdictionsto strictly adhere to the data security. In London, the government mandates the companies to assure the clients, about the confidentiality of the information that they use to register (Zhang and Liu 2017,p.94). Considering that EasyHome prompt the user to provide the biodata information, conforming to the set-out standards would mitigate the chances of conflicting with the regulatory bodies (Gunderson 2011, p.451).
Far and above, the startup should have a succinct plan to manage the vast base of professionals from the different field. According to Perrewe (2011, p.257), it’s challenging to control people, without complete knowledge of the services which they offer. For example, the business might fail to distinguish between the fake and genuine professionals. This is because the application is provided for free to the public. People with bad intentions could seize the chance, to manipulate the customers. Again, it becomes difficult to control the quality. It’s, therefore, optimal to embark on the right procedure of checking the full credentials of the people who would want to launch their businesses through this app.
Human Resource Strategies Required for EasyHome
The advent of new technology has changed the way businesses operate. As a startup in the complex market, EasyHome would require proper recruitment strategy that would enable it to compete with well-established e-commerce businesses. Selby and Mayer (2013, p.176) define recruitment as the process of onboarding the right employees into the company. It is facilitated by vetting the right candidates through interviews and checking their works history. To excel in the technology business, EasyHome can choose to integrate well-trained marketing team, to reach out to the potential clients and explain to them the need for this application. The selection criteria for the right skills would be based on the level of education in the relevant field. Similarly, the service providers should be picked, on the grounds of quality output they offer to the people. In the same vein, training the employees before launching the product could help in understanding the business more efficiently. Stagars (2014, p.167) opines that companies fail due to ignoring the element of incorporating the workers, who are essential pillars in its success. EasyHome can leverage on this aspect, hence increase the subscribers.
In the same vein, performance management is core in every organization. As a way to familiarize the business to the outside world, various factors should be considered. Some issues such as receiving the feedback from the customers and analyzing them would form the right platform to understand the market (Tariq and Zhu 2014, p.120). Performance could be measured by factoring the number of clients using the app. Also, the sales recorded per a given time give the right projection of the business trend. As a way to improve the acceptability of the app, the management can adopt some current evaluation DNAs to monitor the activities of the clients, customers and the employees. Some of these are measuring the quality of services, KPI measurementsamong others (Wang and Zhang 2017, p.118).
Finally, the motivation is paramount in improving the productivity. Wijeyaratne (2015, p.99) contends that human beings are intrigued by minute things, which employers fail to recognize. Any business that can learn what the workers need, benefit in regards to increased profits. EasyHome has been able to attract the service providers, by offering a free platform where they can be accessed by the different users. The partners feel motivated, because of free of charge signup. Furthermore, the convenience of the services motivates the customers to use the app. However, selecting the suppliers with quality offers would heighten the subscriptions significantly.
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