Luxury brands promotion is essential through effective marketing that can ensure the success in the competitive market. In India, the cosmetic luxury brands need to apply certain strategic applications that can ensure the success in the market. This research has performed the proper analysis of the variables, which were adopted by the cosmetic brands dealing globally to expand their business in various cities of India. Various strategies must be followed by the luxury brand to grab the global market. But it becomes difficult for the global brand to apply the same approach while grabbing the local market. In this context, an important question arrives which states how the retailers can implement the same plan in the local market and can still be same populated. On the other hand, the luxury cosmetic brands, which have an intention to flourish its business globally, should know the strategies of how to set the sales to target globally and as well as locally. In addition, the proper analysis of the opportunities considered global by the dealers who are dealing with the growth of the market in the industry of cosmetic brands in India. The research has performed SPSS based survey data analysis to gather effective data and it has been found that the digital and social media platform-based marketing are the most possible option for the luxury cosmetics brands.
The retailers who are dealing with luxury cosmetic brands have understood the fact that India has been considered as the market which is very diverse. So, the retailers found it challenging to run the business over here. So, they wish to capture the global market of India based on the cosmetic brand. The success of the growth of the company depends on the capabilities of the retailers to understand how complex the market strategies are and the way how to make innovations in their plan to capture the business market. This company named colour essence has followed the strategy and development criteria, so they showed a different movement of how to flourish their business in India.
In the year 2010, India faced a major recession in the industry of luxury cosmetics and brands. but now it is back with all the developments in the economic area. Now it is so developed that it has started to achieve the attention of the global market in the industry of luxury cosmetic brands. With the increasing attention, the level of competition also increased in order to grab the Indian market. But it is also necessary for the companies who are planning to flourish its business must need to make a proper analysis of the market of India. Without proper analysis, it will become hard for them to understand the aspects in which they can flourish their business and acquire the maximum profits.
E-marketing is actually an increasing trend which is acquiring the interest of numerous consumers. These days several businesses are making use of electronic marketing in order to impact the customers’ awareness. A digital marketing allows for the businesses in era of targeted traffic on the sites and therefore raises product sales. Luxurious makeup products company because of its serious advantages is additionally changing in the direction of digital choice to draw the consumers. It is far from only assisting luxurious makeup products brands to improve consumers however can also be offering them along with the advantage of repurchases by means of marketing. The e-marketing business is within the condition of trend and it has been growing constantly as time goes on. Digital advertising has furnished the way in which for brand new possibilities and search for fresh concepts by means of numerous fresh resources and methods.
Digital personalisation is substantially a thriving idea within the business world. Within the previous couple of years, digital personalisation has exploded substantially, resulting in substantial modifications within marketing methods. The potency of web as well as person to person feedback is growing and it has suffered substantial effect on customer brand conception. A variety of tools on the web assist in the development of on-line brand association, therefore features a substantial effect on the involvement of customers as well as their commitment.
India is the heart of great possibilities and in addition it requires intense competitors in luxurious makeup products companies. Consequently, the posh cosmetics brand names which are searching to take advantage of the market utilize digital advertising processes to conquer the difficulties. Each one of these communications by means of digital advertising are integrating numerous modifications in our beauty products within India. In India, numerous digital advertising resources like web site, Mobile Advertising, Innovative Statistics, Marketing Automating, SEO, SEM, Social Media, PPC, and Google Ad words etc., tend to be hired by luxurious cosmetic brand names. Digital advertising as well as its connected station perform a substantial part within the achievement of the trademark that help in getting competing advantage. It will help in obtaining combined sights in the clients and knowing their choices and anticipation throughout all programs.
Within India, just about all kinds of companies are choosing digital advertising since the application helps to draw consumers. Digital advertising of beauty brands within India is predominant since it enables the customers to obtain entry to the data anytime and anywhere. Because the preliminary stage from the internet, marketers have got considered digital press as being a supply to create customer targeted traffic. The luxurious cosmetic manufacturers have realized that this customers have put into practice the digital technologies since it has furnished them with a way to generate and change their buying choices. The luxurious cosmetic businesses of India which have comprehended this development are logically switching toward digital interactivity and it has managed to get primary emphasis of their online strategy and they are considerably reshaping their focus, finances, abilities and procedures. Luxury manufacturers within India make use of the details which is acquired by means of digital resources with regard to harmonized customer encounters, development and expectation of regularity that assists in transferring the consumers across the purchasing cycle.
The usage of digital advertising mediums has a substantial effect on the company and its surroundings. Consequently, the cosmetic organizations make an effort to check out the drivers of e-brand commitment and also the digital sales strategies to hold on to and improve their consumer bottom. The digital method offers the organization using the data rich systems where they are able to share their item details using the consumers and may contact consumers rapidly and efficiently. Chaffey, (2015) mentioned which consequently, the consumers are convinced through the marketing techniques however also considerably increases the consumer base. Thinking about these situations, digital advertising is becoming significant as it bears excellent effect on altering the consumer’ awareness.
Cosmetics are considered to be an essential substance which gives an effort to enhance the physical appearance of a concerned person. Cosmetics means a substance which mainly contains objects which are chemical objects. The purpose of applying cosmetics is to present him or her in a more appropriate manner which will not influence the structure of the body. The cosmetic industry brands which are considered to be luxurious in nature started to enter the global market of India at a pace which is considered to be very fast in nature. In the year of 2010 India faced a recession but now it is back with its complete economic growth and got the attention of the luxury brands which were considered to be global in nature.
The colour essence company consists of makeup with packaging which is available in various ranges. The stores of this company are situated in multiple famous cities of India. They have their stores at Ahmadabad, Chennai, Indore, Kanpur, Noida, Pune and many other cities. Nowadays it is considered to be a cosmetic brand which is growing very fast in India and people can see that its uses are available in shopping malls, retailer shops and as well as in different renowned salons. The distribution network of this company is now considered to be very robust. The company also has an intention to explore its brand in the rural areas also which is deemed to be a very innovative idea.
The beauty industry has been proven as top creativity in market. This creativity doesn’t only originate from a technological side regarding product improvements, but additionally through e-marketing viewpoint where companies have applied effective ways of appeal to and maintain consumers.
This research is regarded essential since it examines different facets of digital marketing that help with enhancing the angle of consumers concerning the services and products that the brand provides. Various aspects of digital marketing are developed within the situation of luxury aesthetic combined with the techniques which may be used to generate efficient brand recognition. Furthermore, the study analysis is certainly substantial since it plays a role in knowing the need for digital marketing with regard to the companies working within the cosmetics business and the way it may be utilized to make improved online prospects as well as improve brand popularity to have advantage over its rivals, since the research the a lot more crucial as it might provide a detailed the knowledge of a couple of top companies, Dior and Lancôme, that happen to be currently companies of reputation. The analysis of the significance and part of digital marketing in advertising and brand placing in the companies and items of luxurious makeup products, will be built by this research.
The main of this study is to identify the current innovation growth strategies in business industry with respect to luxury cosmetic industry in India. This study also aims to provide the details explanation on the impact of digital branding as an innovation strategy for luxury cosmetics products with respect to skin care products.
- To devise a multi-faceted digital strategy that holds conscious luxury cosmetics by showcasing transparency and authenticity;
- To show pathway for collaborations with online beauty influencers and luxury online retailers become potential components to a well-rounded global digital strategy;
- To build brand credibility amongst well-informed consumers by demonstrating unparalleled expertise around the science behind their products;
- How Luxury Skin Care Uses Digital Driven Discovery to Drive Beauty Industry Growth?
- What are the key role plays by digital marketing and e-commerce towards consumer decision making?
- What are the key digital strategies used to increase market share in Luxury Skin Care Industry?
H0: Multi-faceted digital strategies have significant impact on business growth for luxury cosmetics industry in India
H1: Multi-faceted digital strategies have no significant impact on business growth for luxury cosmetics industry in India
H0: Digital driven strategy (digital marketing and e-commerce) is playing key role to drive business growth for luxury skin care products
H1: Digital driven strategy (digital marketing and e-commerce) is playing key role to drive business growth for luxury skin care products
In order to conduct this research study, following structure is followed:
Chapter 1: Introduction – This is the first part of this research study that describes background of the research to represent a precise overview the topic. In order to introduce the research study, this chapter explain research aim, objectives, questions and hypothesis along with problem statement and significance of the study.
Chapter 2: Literature Review – This chapter deals with the theories and models related to mentioned aim and objectives. In depth analysis with different aspects as well as factors are described here.
(Source: Created by Author)
Chapter 3: Research Methodology – In order to make the research successful, this chapter discusses the required methods and approaches along with relevant philosophies. All these tools are used to gather and evaluate information relevant to the research study.
Chapter 4: Data Analysis and Results – This chapter is the most crucial part for this study that represents the results using data collection and analysis. This chapter provides the graphs that are converted from the responses of online survey. Using SPSS tool, collected data are analysed and presented.
Chapter 5: Conclusion and Recommendation – This is the final chapter for this research study where all the information summarised and required points are highlighted. All the objectives are linked with relevant theories and results. Future scope of the study and recommendation is also provided.
Various strategies must be followed by the luxury brand to grab the global market. But it becomes difficult for the global brand to apply the same approach while grabbing the local market. In this context, an important question arrives which states how the retailers can implement the same plan in the local market and can still be same populated. On the other hand, the luxury cosmetic brands which have an intention to flourish its business globally should know the strategies of how to set the sales to target globally and as well as locally (Arrigo, 2018). Considering the market of India as the most competitive market, many cosmetic brands have tried to flourish their business in this market since the year 1991. India is considered to be a country which has the population growth supposed to be in the position of second highest. But still, there are various parts of India which cannot afford the luxury cosmetic brands.
The most common notion on the significance of branding is that it is the image and logo of the business that enable the customers in identifying the company as well as its services and products. The idea of branding is one of the most popular facet of marketing and business strategy (Yeshin, 2012). Nonetheless, the scope and role of this particular notion is considered by advertisers and managers as the essential element to grab business for a specific organization.
Ferrell and Hartline, (2012) further have added with the understanding of the concept of branding and stated that the idea also includes the area of the brand culture that concentrates upon the awareness linked with history, anthropology and organization’s social background. Hence, the concept of branding also encompasses identification and determination of the brand’s culture as a whole. As per the study conducted by (Helen, 2013), three distinct viewpoints of the concept of branding can used by a company in enhancing its overall marketing strategy for gaining competitive edge and develop business acquisition. Three different perspectives that can be considered by enterprises are business viewpoint, legal perspective and practical ability viewpoint. In line with the perspectives of Hair Jr and Lukas, (2014), the branding is identified as product or service experience and can be evaluated upon the set standard. Legal perspective of a business is the enterprise’s legal trademark that includes its name, characteristics and differentiation factors with the other brands offering similar services or products in the market. In contrast, Schivinski and Dabrowski, (2016) have opined in relation to business viewpoint, with the support of brand, businesses are facilitated to strengthen their knowledge among their potential target customers. Jobber and and Ellis-Chadwick, (2012) further have found branding as the tool to promote business’s products and services that again enable the brands in attracting potential customers from the target market.
PCDL model comprised of four aspects communicating brand message, brand positioning, leveraging the brand equity and brand performance delivery. This particular branding model has been proposed by the research conducted on the notion of branding. However, the availability of appropriate model is inadequate associated with branding strategies. The selected conceptual model proposes brand building strategies in the competitive market (Chi, 2011).
(Source: Percy, 2014)
Positioning the Brand: Brand positioning is all about create a perception among the mass market about the brand and gaining differentiation that sets it apart from other competitors that are operating or delivering services in the same industry (Neti, 2011). Brand markets aim at creating brand perception in the mind of the target market. Value proposition and brand identify are the outcomes of brand position that require to be communicated to the mass market and that highlights the benefits over other market players. A company that has strong position, has relatively grasping position driven by effective association such as high rating on certain features, home delivery service of the store or digitization of the store, friendly customer care services. Marketers need to have adequate understanding about distinct elements that can be combined to achieve targeted to achieve maximum positioning in the minds of the target consumers as suggested by (Mihart, 2012). The elements need to be determined in line with the brand knowledge viewpoint.
Strong identity for the brand can be established by positioning the brand, its products and services in the minds of the target consumers. Value creation is backed up with the efficiency to promote a product, service or business with emotional importance more than its functional value. A strong and effective relationship is developed with a successful brand in which consumers feels the sense of belonging, commitment and passion towards the product, brand or its services (Menon, et al., 2015). Emotional needs that the customers possess result in the brand preference.
Communicating the Message of Brand: A brand first needs to create a vision about how it would be perceived by the target consumers. With the aid of the brand positioning the brand identity is prioritized and thus develop the communication themes. The communication themes comprised of a certain aspects such as message types, differentiation of the brand to be met and aspects that are prioritized by the target customers. With the help of advertisement, a creatively execution of brand communication, a strong image about the brand is developed in the minds of the target customers (Luo and de Jong, 2012). Enterprises face several challenges to establish a brand such as developing strong customer relationship, to be remembered, to be noticed, perceptions to be transformed, and to reinforce attitudes. Therefore, a brand image can establish a bridge between customers and the business, and its products or services.
Direct marketing, advertising, endorsements, sales sponsorships, public relation and integrated brand communication via internet are the major channels that companies use in communication for brand positioning. According to Lemon and Verhoef, (2016) application of emotional message in the advertisements grabs attention of the customers as those are appealing to their heart and minds and consequently they tend to remember those products, services and brand as well through the creation of emotional relationship between customers and the business. The ability of the potential consumers to remember or identify a specific segment of a product is known as brand awareness. Brand image is again the outcome of consumers or potential mass market’s perception about a product or services or is the way people think about them. Advertisement is designed based on a set of variables that are likely to impact on the brand such as changing perception of the consumers, new technological innovations and new competition (Kubicová, et al., 2011). The message that a brand creates requires to be aligned with brand personality, brand value and other dimension of brand identity. Effective brand aids in positioning the brand and influence on the consumer purchasing decision (Kotler, et al., 2015).
Delivering the Brand Performance: Enterprises constantly track their brands and compare with other market players and how thy have been dealing with the increasingly growing competition. They further track their performance in the marketplace (Shimp, 2010). Brand progress can be evaluated in relation with the purchasing level, brand recognition, brand remembrance, consumption, awareness and advertising (Hollensen, 2015). Effectiveness of the selected marketing campaign is evaluated with the particular approach in affecting the target customer that consequently result in monitoring brand strength. In the increasingly growing competitive world, services that business deliver plays very critical role in developing an effective brand relationship as consumers find a brands as the entire relationship they have with the enterprise.
Progressively, businesses adopts all possible strategies and evaluation process to meet customers needs and deliver brand experience continuously. The brand that currently is existing is potentially vulnerable to the popular new brands from other market players (Kanagal, 2015). It is therefore one of the key aim of the existing brands to upgrade their performance against the competitors. This comparative analysis and constant evaluation supports in continuing functional excellence of the existing brands. Brand loyalty is the attachment that customers possess towards a brand and it is demonstrated by the likeliness of the consumers of switching to another brand owing to alterations in its piece or products features. Brand loyalty is the preference of the customers of purchasing a product over time and it is the outcome of the consumers realizing about how much the product or the services of the particular brand is meeting their needs (Fritz and Gülow, 2013). Customer retention can be achieved through boosting customer loyalty by establishing an emotional bonding between the brand and its customers. Loyal customers again help in spreading effective word of mouth.
Leveraging Brand Equity: Businesses apply several strategies with an aim to leveraging their brands such as extension of brands, extending line, co branding and ingredient branding. Organizations that develop brand equity concentrate upon strong brand in launching new products in other segment, delivering service to the customers in the existing category in better manner or delivering services to other customers in the prevailing category. Companies use same brand in launching a different set of products in the existing category or in the separate product category to obtain the advantage of the power and effectiveness of the prevailing brand rather than building a completely new brand that may result in investment of huge amount and time (Ducey and Samu, 2015).
(Source: Burchell, et al., 2013)
Digital marketing adoption of electronic media for promoting products and services that the markets offer. Digital marketing aims at grabbing attention of the customers and facilitating them connecting with the brand with the aid of digital media. Marketers can develop communication with their customers at a regular basis with improved customised interactive system at a very limited cost. Since customer loyalty drives to customer satisfaction and customers retention, it is critical to keep good relationship with the customers (Baker, 2014). Marketers have striven to exploit their competence through marketing campaigns, as referral to peer has become a commonplace phenomenon. Brand awareness can be build through an advertisement that is consistent with an enterprise (Stone, 2015).
(Source: Tiago, et al., 2014)
Schivinski and Dabrowski, (2016) have identified the association between advertising and search and stated that advertising generates online word of mouth. They have found that advertisements results in increased stimulation for visitation to the websites of the advertised brands that can be demonstrate the interest of the consumers and involvement with the brand. Positive opinions of customers looking for information or seek assistance are resulted from the interactivity in the digital media. Consumers spending with a brand through digital media have increased cognitive loyalty towards it. Social media is the opportunity to establish positive relationship between the brand and their customers.
The digital marketing strategy suggests about the channel behaviour of the potential customers and the enterprises must possess information about their publishers and competitors, known as channel strategy. As per the digital marketing strategy, businesses are relied upon the objectives for the online and offline marketing channels (Jang, et al., 2012). The digital marketing strategy of a company targets upon developing communication and interact with the customers about their products so that they gain adequate information and knowledge about those and consequently encourage the customers to use the product. Promotion of products and services in the market depends largely upon the digital marketing strategy if a business (Tiago, et al., 2014). However, it is optimum that the company manages the integration of the communication channel.
Erdoğmuş and Cicek, (2012) have opined that the aim of the digital marketing strategy of an enterprise is to determine how and why it could achieve its sales target. It further has been added by Javadi, et al., (2012) that digital marketing strategy further aids in communicating the effectives of the selection of channel and assists in improvement of the brand of the organization. Digital marketing channel is the way that several enterprises select for targeting customers.
(Source: Erdoğmuş and Cicek, 2012)
2.6 Luxury Cosmetics Industry across the Globe
“The longer-term outlook also remains positive as the world population with access to cosmetics in emerging markets is estimated to increase by 50%.” by Paul Wood.
During the year 2013, worldwide cosmetics market developed by 3.8%, which however was little lower than the average of previous fifteen years, estimated approximately 4.1%. It has been estimated that over the next twenty years, the access to luxury cosmetics could increase by 50% owing to the rapid surge of the urban middle class in the current society. The nations such as Brazil, China and the US have contributed to almost half of the development of the cosmetics in 2013. The industry is set to double in the coming fifteen to twenty years from now in which Japan, China, India, Brazil and the US are likely to become the top markets of luxury cosmetics.
Source: (Coursaris and Van Osch, 2016, July)
Global economic crisis has not been able to affect the cosmetics demand as the consumers are seeking for higher quality and innovative products. Beauty market is solely dependent on supply that is driven by innovation where the consumers only seek improved quality, perceived results and performance (Stokinger and Ozuem, 2018). The industry has developed by the rise of urban middle class throughout the world.
(Source: Srivastava, 2015)
- Need for makeup products is not influenced by the financial crisis, along with customers aiming for more expensive items and longing for new-technology and concepts.
- The beauty sector is actually a supply-driven sector motivated by creativity, and people are usually searching for top quality, effectiveness and recognized outcomes (Grossberg, 2016).
- Sector have been reinforced through the increase of middle classes worldwide.
Dermo-cosmetics: huge potential
- Dermocosmetics items which mix cosmetic as well as dermatological actions to maintain the wellness as well as elegance of skin along with hair increased by 6.0% in 2013.
- Usually effective in West European countries, the section is witness to its advancement speed up in North America and also the new marketplaces
- The perseverance comes from the solid customer charm of goods mixing effectiveness and protection along with value for money.
- The submission stations which previously integrated conventional pharmacy as well as “parapharmacies” programs have recently extended to drugstores, dermacenters in shops and medi-spas.
The sector had been resilient upon all ground, also within Western Europe, with expansion of almost 3.0%.
Through a geographic point of view, the newest markets proceed to obtain growing amounts of expansion. Not including Japan, they displayed 80% of global market progress because of in equal stocks to Asia-Pacific as well as Latin America.
Along with development of 5%, the discriminatory market carried on to develop at a constant speed in 2013, supported through Asian countries. Travel retail leads to 24% of worldwide progress (Blakeman, 2018).
Along with development of 3.9%, mass-market revenue tailed off, especially because of lagging need in the US as well as Asia.
Electronic media: the game changer
- Electronic media offers came forth being a important dimension with regard to the brand names, along with beauty item customers continuously searching for suggestions and advice.
- The web is progressively built-into the purchasing procedure in a multi-channel circumstance along with rise of electronic media and social support systems.
- With customer views simply a click away, these people impact ultimate options both equally on the web and in the shop.
- The on the internet method assists to support a far more immediate and participative partnership using their “customer-emissary” while offering them with more potent experience and assistance synchronized to their perspective of magnificence.
2.7 Luxury Cosmetics Industry in India
With the increased technological use and advancement of internet, online stores such as Flipkart, Amazon, etc have added to this online market trend. This industry has included certain vertical specialists such as Purple, Nykaa who are driving the e tailing surge in the online cosmetics market. Nykaa the online cosmetics store offers more than six hundred cosmetics products on both offline and online store, launched in the year 2012. The online cosmetics market of India value 50 million US dollars that contributes to 2% of Indian cosmetics market.
Source: (Mann, et al., 2018)
The split to appear within the Indian makeup products sector according to group and income is really as follows. Hair-care items, with market innovator Marico, tend to be top using the share of USD 3.2 bn. This really is accompanied by oral treatment items, driven by Colgate Palmolive, with business USD 1.9 bn. Skincare items, by which HUL prospects, possess a slice of USD 1.7 billion, accompanied by perfumes item, driven by Vini Cosmetic, with USD 0.5 billion. Last of all, coloring makeup products, led by HUL again, features a business of 0.18 billion (Ryan, 2016). The Indian makeup products sector provides the people by two channels – organised and unorganised like Lakme, L’Oreal, Fair and Lovely etc.
(Source: Ryan, 2016)
Based on the revenue and category the channel split can be identified in the Indian cosmetics industry. Marico is the leader of haircare products achieves a share of UDA 3 billion followed by oral care products. In oral care products, Colgate Palmolive is the leading brand with market share of $1.74 billion. HUL leads in the skin care products with the market share of $ 1.63 billion followed by fragrances led by Vini with a share of $ 0.47 billion (Mann, et al., 2018). With the increasing and significant for branded products in the cosmetics industry, India has opened opportunities for foreign brands for investment in the specific sector. Additionally, the industry further promotes the online business opportunities to develop a vertical marketplace and cater to the needs of the consumers in more efficient manner.
2.8 Digitization in Luxury cosmetics sector
Digital media has been found to be the significant element for the brands where consumers of the beauty products constantly seek for suggestions and tips. Fast disappearing trend has been witnessed in the luxury skin care and beauty product sector. Information on the trends of customers in the cosmetics industry can be demonstrated from the data research to find out consumers interest and considerations. Two aspects have become increasingly popular are masks and Korean skincare.
Masks have been found to have steady growth over the past few years in the sector as per the report of Google 2017. Masks have been the safe bet in Japan which has been considered in both France and the US. “Korean skin care” products also has been found to witness steady growth globally. Both Korean skin care and masks adopt online informative and attractive content the beauty embracers has considered the trend and the viewers of the content have transformed to customers. Korean skin care has become popular through YouTube videos through their engaging and long content showing steps of complicated skin care regime that the luxury cosmetics products users can apply anytime anywhere.
Source: (Park, 2018)
2.9 Increasing popularity of organic luxury skin care products
More than ever, in recent times, people access to the digital media to acquire knowledge and information about their choices and their outcomes. Conscious consumption not merely has influenced food and fashion sectors, also has left deep impact on the cosmetics industry. Consumers in current times prefers gaining information about the ingredients, origins of the brand and the impact of the luxury skin care products may be owing to the increased knowledge about harmful chemicals, increasing distrust on brands, or growing concern on environmental responsibility according to Women’s Facial Skincare Consumer Report 2017 from The NPD Group (Park,S.;, 2018). Natural organic products have been the most recent segment in cosmetics industry on which customers manifest upon. Wu and Lee, (2016) also have found that customers are willing to pay more for the cosmetics products that include organic natural components. Over the four year period the natural and organic segment of cosmetics industry has experienced 24% growth and is estimated to reach to 13.2 billion USD. According to report of Google, trends growth of “vegan” skin care has been witnessed to increase by 83% in the USA and France also is following the similar trend. People’s priority on clean skin and organic ingredients need to be focussed upon by the marketers of the cosmetics industry rather than the ineffective claims.
.10 Successful branding and its essential elements
Rather than the name of the company and products or service sale, luxury cosmetics brands showcase the traits of the business, by finding them more effective and crucial. Four key elements have been chosen by the luxury cosmetics brands that have facilitated them in winning online presence through demonstration of the beliefs of specific cosmetics company (Shallu and Gupta, 2013).
2.10.1 Effective content
Content quality is one of the significant elements of company’s online presence and effective digital brand. Digital platform is used by the cosmetics industry for publishing content regularly through blog posts, to e Books and updated information about the existing and newly launched products on the social media websites to newsletters (Czinkota and and Ronkainen, 2012). Effective content facilitates the cosmetics enterprises making strong online presence and strengthening the business prospective of the enterprise in the cosmetic sector.
The content that is created by the luxury cosmetics brand must be attention grabbing but it will not be effective if it is not transformed according to the personas of the cosmetic products consumers. Cosmetics brands must consider the consumers personal as the critical element that encompasses demographic, behavioural and psychological aspects.
All the available social networks need not to be used by the cosmetics brands. Nonetheless, luxury cosmetics brand must have their online presence with a single profile in the social media website meeting the needs of the consumers. Search engine is the other reason of presence of the cosmetics brand on distinct platforms as it will enable the brand in improving its search outcomes associated with the used keywords (Coursaris and Van Osch, 2016, July. ). Higher ranking in the search engine will lead to increased access and prominence of the cosmetics brands.
Digital branding when effective promotes quality content across different platforms by modifying the presentation of the content developed by the luxury cosmetics brands. The luxury cosmetics brands customers use distinct channels at a time but at different time if day can be segregated into different sections (Rosenbloom, 2012). Cosmetics brands must post their content in several digital media platforms. Blog post published in the Facebook are more likely to be overlooked by the consumers of the cosmetics brands but they may browse through the newsletters sent in their inbox (Lee and Watkins, 2016).
2.11 Consumer Perceptions on Luxury Cosmetics
Recent studies have demonstrated the significance of understanding the consumers perception for their engagement while developing reliability on the band. Cosmetics brands distribution is critical to meet growing consumers demand and thus maintain a demand supply balance. Increasing spending ability of the consumers all over the world has led to growing online challenge for distribution and demand of cosmetics products. Online distribution channel has influenced the way that consumers of this particular industry make their purchases. Rios, et al., (2018) have recommended that marketing and branding of cosmetics must be contrasted since over disperse may result in its distinctive attribute of being luxurious. Therefore, the marketers of the luxury cosmetics industry must encourage the illusion that their products are scarce. However, distribution channel being digitalized contrasts with the notion of the scarcity since it has been considered as the distribution through mass channel (Chattalas and Shukla, 2015).
Effective marketing and branding strategies adopted by luxury cosmetics brands make them present globally. Cosmetics has become one of the major section of the global business sector and world is demonstrated a huge market. Globalization and digitization have helped the people sharing their love towards the brands of cosmetics through endorsements by popular celebrities and brand names (Daniel, 2015). It is believed that more than one million consumers of the cosmetics brands are aware about the names and logos of the enterprises. The perception of consumers of this particular industry has been witnessed to be changed with the change of time and the regular updating of the companies about their services and products via social media websites. Altered spending power and patterns of lives of the population has resulted in changing needs of global customers. With the adoption of creative and distinctive abilities, cosmetics brands must improve tehri online presence depending upon the customers purchasing preferences.
A distinct set of digital marketing strategies are used by the companies in different industries with an aim to improve their operation to an optimum level. Main digital strategies that cosmetics industry integrate are as below:
Search engine marketing is a kind of digital marketing to promote company’s websites by creating and improving on the search engine through paid extension, paid search marketing and use of search engine optimization techniques. Search engine marketing is an effort to make impressions that leads to brand awareness about product and services, making an effective way to increase business.
Display advertising is a form of online advertising that are available in varied kinds such as social media platforms, banner ads and a lot more. Display advertisements depends upon certain traits such as audio, images and video with a purpose of communicating the message of advertisements (Belch, et al., 2014). Display advertising is used in third party website to redirect in the company’s website and thus promote product and service awareness of the same brand.
Search engine optimization is a procedure of optimizing the number of visitors to a specific website of an enterprise by ensuring it is present in the top search list in a search engine. Search Engine Optimization is one of the most effective strategies of digital marketing that are integrated to improve the searching result of a particular website or a page for improving their ranging in the search engine (Chaffey and Ellis-Chadwick, 2012). It helps the customers find any website, products or services of a specific brand effortlessly leading to increased business and profitability through customers online visit.
This marketing strategy is an effort to send direct message through emails to the customers for mass marketing. Through email marketing brand send commercial messages to its potential and existing customers.
Social media marketing is the effort of gaining attention through social media websites. In this era of digitalization, companies have been promoting their products and services to attend their marketing goals in an effective manner (Abratt and Kleyn, 2012). It is a form of developing and sharing content on social media networks in order to gain branding goals alongside marketing objectives.
Referral marketing is one of the most beneficial strategies for developing communication that ensures products and services are marketed. The particular marketing strategy facilitates in reaching prospective customers through the referral marketing that is mostly conducted through the word of mouth (Armstrong, et al., 2014).
Affiliate marketing is the kind of performance-based marketing in which companies rewards one or more than one of affiliates because of their efforts resulting in customer visit and purchase by their own marketing efforts of the associates.
Content marketing is the procedure of delivering valuable and significant information to the customers depending on their desires, requirements and wants to engage, inform and attract a customer while promoting the brand.
2.14 Strategies to Create Brand Awareness through Digital Branding
The rapid growth of digital media and technology has changed the entire world and marketing is no exception. Consumers in recent era of globalization and digitization are provided with wide array of products and services with prices from several suppliers and the way of purchasing and payment are hassle free. Digital marketing is the notion of achieving marketing objectives with the application of digital media and technologies, other terms of this specific marketing procedure are web marketing, internet marketing and e-marketing.
(Source: Baker, 2014)
Majority of the companies have minimised their expenditure on traditional marketing to invest more on digital marketing. A good proportion of promotion used to be carried out through mass marketing which in recent time has witnessed increasing number of direct advertisement as a significant promotion approach. Online advertising and digital marketing conducted through a similar procedure. The better the SEO of a company’s website the more activity developed by the site for consumers. Followed by a visit to the website, some of the prospective consumer get attracted towards the product and services features and thus their interest towards the website convert to purchases. With the inclusion of digital marketing channel the cosmetics brands have more possibilities to develop customer attraction and generate sales. With the adoption of effective strategies, digital marketing procedure can further be enhanced by collecting data about the online shoppers.
2.15 Consumers’ Perception about role of Digital Marketing and E-Commerce
Studies have demonstrated strong association between marketing strategies and purchasing behaviour. Effective branding strategies that luxury cosmetics brand adopt have positive role in influencing the purchasing behaviour of the consumers. Social media platforms enable the luxury cosmetics brands in understanding the needs, perceptions and expectations of the consumers. It has been recommended by Chaffey and Ellis-Chadwick, (2012) that digital marketing and e commerce platforms play significant role on purchasing behaviour and consumer perception on the brand, support customers in accessing their services throughout the day, and therefore allow them shop as per their convenience. Digital marketing is one of the most preferential marketing strategies that luxury cosmetics brands integrate help them in displaying their products with detailed product description, application procedures and available price ranges. These platforms make enable the consumers evaluate the product affectability and price comparison that lead to purchasing decision. E commerce platforms and digital media also attract wide classes and types of customers and thus broaden the customer base of the luxury cosmetics brands. Positive reviews and feedbacks of consumers and brand blogs help the luxury cosmetics brands persuade the possible consumers in purchasing their products.
Effectiveness of digital marketing at current age is highest than ever. Nonetheless, the benefits of online mediums and digital platforms can only be reaped when enterprises are efficient in acquiring its complexity and win competitive edge. One of the most commonplace challenge that digital marketing experience is the increasing number of e stores with an objective to develop their sales. Luxury cosmetics brand face tremendous challenge in identifying the apt time and place to make their online presence so that they can stand out from the competitors. Extensively growing popularity of e commerce has made the act of attracting wide population of consumers truly difficult that has potential to increase the profitability of the business. Some of the effective strategies that luxury cosmetics brand can embrace to improve their online presence and generate visitor traffic:
- Publishing quality and informative content that meets consumers’ needs and queries
- Using graphics in communication with the existing and potential customers on online social media platforms such as Facebook, Pinterest, Twitter, and LinkedIn
- Develop community exposure with the use of social options
- Develop concise and attractive content
- To leverage reviews and word of mouth marketing
- Develop grabbing blog titles to draw the attention of the consumers
- Use of Pinterest Treasure hunt
- Creating and developing infographics for communication brand messages
- Integration of interactive interface
The strategies given above have not be applied by several luxury cosmetics brands. However, Chattalas and Shukla, (2015) have commented that luxury cosmetics brands that aim at achieving competitive edge must adopt all the strategies to gain optimum advantage by generating maximum number of consumer traffic resulting sales growth of the organization.
Luxury cosmetic brands have captured a significant part of the industry by storm. The pyramid model has helped to access the higher-level customers, the middle-level customers and also the lower level customers. Firstly, marketers should approach the high-level customers after whom they should approach the middle class and lastly the lower level customers. The galaxy business model monitors the fact that there should be one epicentre which will hold the entire industry. There are two types of business models – consumer-centric theory model and product-centric business model. The presence of dependent and independent variable in the market helps in the market analysis of various cosmetic brands in India. The literature gap proves to be a restriction for many cosmetic brands in India. Luxury brands need to join hands with the non-governmental organisation to provide a comfortable environment, support global causing factors and also to support social responsibility.
The specific procedure of research methodology in the research process is helpful to make interrogative information gathering procedure for the data assembling. The methodological section allows to maintain overall validity and reliability of the research work by the process of evaluating the data collection (Berbegal, 2013). In form of research philosophy, research approach and research strategy, the methodological technique appears with the characteristics to make proper information assembling process. By explaining and predicting the research phenomena, data collection for the particular research process can be maintained very properly (Beiske, 2007). In this current research on the innovative growth strategy implication of the luxury cosmetic brands of India, different form of research methodology has been applied for the data gathering and to carry out an in-depth observation. Data collection form has been selected in the specific manner that can helps to denied key objective of the research process. Considerable form of method has been applied in the research for the maintenance of the data evaluation process. Research variable evaluation can be considered as one of the most significant research processes in the process of making research evaluation process in the current research work. Therefore, in this current section, the researcher will be focusing on identifying the suitable methods, which help in fulfilling the research objectives developed. Furthermore, the focus is also on determining the ethical consideration to be maintained in order to carry out the research in appropriate manner.
In the section, the researcher has emphasized on assessing the research techniques for analysing the digital branding strategy effectively and its impact on the decision-making process of the consumer with reference to luxury cosmetic brands like Color Essence. The researcher has focused on specific research philosophy, research approach and design, data collection methods and analysis. These aspects have largely supported in gathering the required information to determine the relationship of the innovative growth strategies of global luxury cosmetic brands with the performance of organisations in attracting customers. On the other hand, particular sampling technique has also been determined to obtain the required number of samples to accumulate the required data.
It has been ascertained that the research philosophy is the determination of beliefs that helps in scrutinising the understanding about the viewpoints developed related to the subject matter. In addition, it helps in explaining the application of knowledge to attain the set objectives. It can be further mentioned that research philosophy develops presumptions that assists in conducting the research (Hair et al. 2007). On the other hand, knowledge of research philosophy can help to discuss the presumptions comprised in the research progression. In that relation, it can be mentioned that the by having philosophical understanding, the researcher has been able to clarifying and refining the research techniques employed in the research work. This in turn, has been supporting in acquiring the factual data and appropriately retort to research questions. Research philosophy is segmented into positivism, realism and interpretivism. Positivism supports to apply the logic to analyse the hidden information and facts in the logical way. Interpretivism is about to define concepts of natural law and helps in observing the behaviour of people to collect the information. Realism is the mixed approach of positivism and interpretivism for describing the application of beliefs in the research to generate the required information (Kumar, 2010).
(Source: Showcase, 2014)
3.3.1 Justification on the selection of Positivism Research Philosophy
For the current research study, the researcher has applied positivism research philosophy to assess the impact of innovative or digital growth strategy to capture maximum percentage in the luxury industry. By using the positivism philosophy, data evaluation has been effectively carried out. Empirical and measurable evidence has been collected in this research process by the evaluation of the secondary research evaluation through the authentic books, journal and news article selection process (Marczyk, DeMatteo and Festinger, 2005). As per the selected research philosophy, the researcher has the positive opportunity for accumulating the general information from the concerned people. However, it has been determined that while using the positivism philosophy, the investigator has maintained that no importance or value is placed on the personal beliefs, which could impact the research study. It is connected with experiments and observations majorly for accumulating the statistical information linked to the field of study (Matthews and Ross, 2010). The merit of research philosophy is that both the dependent and independent variable of this research can be examined by the process of making proper data evaluation. The significant factor is that the evaluator process of making proper observation of the research process can maintain the data evaluation. Apart from that, it can be pointed out that the researcher has been successful in generating quantifiable outcomes, which supported in determining the reliability and dependability of the study. It has been identified that if the numerical data is inaccurate then positivism research philosophy would be ineffective for the research (May, 2011). Therefore, the researcher has maintained that all the collected statistical information is in sync with the research questions developed.
Research design supports in discussing the framework that assists in selecting the collection and analysis pattern. A specific type of approach is employed during the data collection procedure which supports in quality description of the research design. Exploratory, descriptive and explanatory are common forms of research design which are usually applied by the researcher. It has been studied that exploratory design is helpful to acknowledge several ideas and opinions required for completing the research work (Saunders, Lewis and Thornhill, 2007). Explanatory research design, on the other hand, explains the occurrence of events and its effect on the subject matter. For obtaining the details as to state occurrence of incidents with proper and detailed description of research topic, descriptive research design is applied.
3.4.1 Justification for selection of the chosen Design
Descriptive research design is chosen in this research study where description takes place by considering subject matter of the research work. The selected research design is suitable as it helps in defining the key objectives set for the research study. The most significant factor is that the descriptive research design is helpful in discussing the collected information and data in detailed manner. By using this research design, the researcher has been able to effectively describe the growth and expansion strategy of Indian luxury cosmetic brands. Moreover, the procedure and analysis of the literature review has been appropriate done which is very helpful for the data gathering management process of the research. The descriptive form of research is very much effective in the data observation process of making business observation of the research work (Singh and Bajpai, 2008). The descriptive form has enabled the researcher to evaluate and make explanation of the issues and challenges that the luxury brands of India is facing in order to expand in the global market place. On the other hand, it can be mentioned that the business expansion process of luxury cosmetic brands in India is explained very properly and also observation has been done by the in-depth analytical observation of the collected information. The most significant aspect of descriptive research design is that related data in the research can be managed very properly in order to carry out effective evaluation and assessment of information (Kumar, 2010).
Research approach is needed so that format required for carrying out the study can be effectively revealed. It has been determined that either inductive or deductive approach is applied by the researchers to conduct specific research study. Inductive approach focuses on to study the research topic when there is not sufficient information and data about the selected subject matter. However, observation is the initial phase of inductive approach, which supports to gain relevant information that further assist in determining the specific structure of the research (Matthews and Ross, 2010). On the other hand, deductive approach is utilised for describing the practical application of the existing models and theories related to the research topic. However, it is considered important by various researchers and scholars to determine the nature of the study and research topic for selecting the appropriate research approach.
Deductive approach suitable one for the current study as it helped in deducing the information by the evaluation of the secondary research and existing theories and concepts. The utilisation of deductive approach has helped the researcher to develop hypotheses that further helped in carrying out proper inspection to assess the hypotheses. The benefit of applying the deductive approach is that it assisted in accumulating both quantitative and qualitative data along with making association between dependant and independent variables (Berbegal, 2013). Furthermore, the selected approach allowed the researcher to examine various concepts to ascertain the clarity of different contents of the research study. By applying deductive research approach the researcher can figure out the issues and challenge in variable selection. The process is very simpler to access dependability of the hypothesis testing on the secondary data collection. Apart from that, it can be mentioned that the application of deductive approach is useful to abstract and simplify the complex issues related to research topic by segmenting into different parts, which helps to understand the research content in a proper manner. It has been identified that within shorter span of time, both inferences and analogies with the theories can be determined by the researcher (Marczyk, DeMatteo and Festinger, 2005). On the other hand, deductive approach has one drawback. If the researcher fails in considering the right amount of sample then it is highly likely that counterfeit conclusion will be drawn. Therefore, the researcher in the current study has maintain to select sample size which is reliable enough to meet the research objectives successfully.
As per the study of Marczyk, DeMatteo and Festinger (2005), research strategy can be explained as the procedure to understand the way to gather data that is suitable for the proper research outcome. The progressive form of research can be maintained very properly. The questionnaire survey research strategy has been applied in this research for the evaluation of the data gathered. The growth and expansion strategy of the luxury cosmetic brands have been examined by the procedure of making observation process in order to carried out the research process in an appropriate and effective manner. It has been determined that the use of questionnaire survey strategy helped the researcher in providing the scope to gather statistical data from the concerned people to understand the role of growth and expansion strategy in capturing large market share in luxury cosmetic industry of India. The survey has been carried out upon the respondents who have understanding on the role of growth and digital branding strategy in order to capture large market share in the industry. From the opinion of the customers of luxury cosmetic brands, determinative objective of implementing growth and expansion strategy has been described and evaluated very properly.
The close ended questions are justified as it can provide efficient way in the determination of the key objective of the research. The close ended questions set out variable of the research process. Questions are asked which are based on the likert scale, where 1 is ranked as strongly disagree, 2 as disagree, 3 as neutral, 4 as agree and 5 as strongly agree.
The selection of specific data collection method is helpful to gather information and facts that assists in studying any research topic with better details. It has been ascertained that data collection is useful to accumulate accurate outcomes for achieving the research objectives.
For carrying out research study, it is important to determine the appropriate sources of data which supports to extract information as per the requirements. It has been identified that primary and secondary are the two data sources that are usually applied to gather required and relevant information in context of the undertaken research topic. For collecting the raw data, primary data is considered crucial as it helps in understanding the real-time situation (Kumar, 2010). Furthermore, it can be mentioned that the first-hand information can be more reliable, which can effectively fulfil the requirements of the research study. On the other hand, it can be mentioned that secondary sources are based on existing literatures and researches related to the research topic (Kumar, 2010).
For the current research study, the researcher has considered the primary data sources to gather information through questionnaire survey. It helped in understanding the viewpoints of the concerned people about the growth strategy used by the luxury cosmetic bands in India to expand market share and attract customers.
Secondary data is another data collection technique, which is usually applied to obtain data and information from various existing or secondary sources (Kumar, 2010). The researcher has gathered information from several online and offline platforms such as books, journal articles, libraries, newspapers, and company’s annual report. Nevertheless, it can be mentioned that the investigator in the current study has obtained data from online sources, books, e-books, libraries and digital libraries such as EBSCOhost and Emerald Insight, etc.
3.7.2 Data analysis Techniques
The SPSS data collection tool has been utilised by the researcher for analysing the collected information, which has been very much helpful for the maintenance and evaluation of the research outcome. Furthermore, the researcher has used regression and correlation analysis for assessing the collected data in an effective manner. In addition, reliability testing has been done to determine the relationship between the data. On the other hand, it is to be mentioned that statistical tables have been used to present the data, which has been useful to assess and interpret the numerical data into descriptive and understandable form.
Simple random sampling has been applied by the research to find out the required number of sample size from whom the required and relevant data can be obtained. Under the random sampling, all the population has the equal opportunity to be part of the survey. However, it is to be noted that individual have been considered who are engaged in the online shopping for luxury cosmetic brands in India. For the questionnaire survey, 100 customers of luxury cosmetic brand in India have been selected to assess the growth and expansion strategy adopted by them to attract potential consumers.
Some research ethics have been maintained for conducting the research process very effectively. The researcher has maintained the rules and regulation of the Data Protection Act 1998. The respondents who are involved in this research process are not pressurized to give their opinion on the question. Both the open ended and close ended questions must be presented in the survey list. The researcher protected the personal information of the respondents who are involved in this research process. Moreover, the collected data has not been used for any kind of illegal purpose rather for academic purpose.
Some limitations have been found in the process of carrying out the research process very significantly. In this research, there has been time limitation and data limitation. The time limitation has been affected on the process of carrying out the survey for collecting data from consumers. The sample size that has been collected in this research for the survey is small for the vast level of information gathering process. In order to carry out this research the sample size could have been larger. It can be further mentioned that at times, it has been difficult to control the behaviour of respondents as some of them casually answered the survey questions, which were of no use.
It can be concluded that data collection can be considered as the process to make proper observation of the research process. Different types of data collection method have effective impact in the evaluation of the data process. By explaining and predicting the research phenomena, data collection for the particular research process can be maintained very properly. Data collection method of this research process is the form to complete the research.
The current section has emphasised on presenting the results, which have been acquired through questionnaire survey. The responses of the consumers of different cosmetic brands have been helpful to understand the strategies used by them to promote their brands in India. From the regression analysis and descriptive analysis different factors behind the growth and expansion strategy of an organisation can be evaluated very significantly. From the gender analysis, total response frequency behind the observation has been understand eventually. The maximum percentage has been identified are female who are involved in the activity on online shopping. Innovative growth strategy related information has been identified very significantly by the evaluation of the data analysis. Analysis has been done on the Indian fashion brand Color Essence.
Based on the above result, it can be observed that responses of female counterparts have been more in comparison to male. 37% of male consumers were engaged in the survey whereas 63% were female. However, the responses from both genders have been helpful to understand their perspective about the cosmetic brands and the strategies applied for promoting their products. The response variety related information is helpful in order to deal with the outcome evaluation related factor of the research study. The gender analysis in the research is very much helpful in order to deal with the research outcome related analytical observation. Most of the respondents are female in the research who are mostly participated in this research survey.
The result obtained clearly indicates that 11% respondents were having 15-20 years of age, 33% were between 21 and 25 years, 35% were between 26-30 years and 21% were between 31 and 35 years. The inclusion of respondents from different age brackets have been effective to know their opinions about the cosmetic brands in India.The maximum frequency in response giving is found to be the customers of the 26-30 years old who are mostly involved with the activity in purchasing goods and products of the market through the online shipping process. The opinion of the responses has the effectiveness in making proper observation of the data and the analytical observation. People’s interaction with the fashion brand has effectiveness to help in the growth and expansion process. The observation is very helpful in order to make progressive form of innovation of the organisation. Main target customer of this company is the young fellow who can be attracted very highly by the service quality of the products.
Majority of the respondents (42%) replied that they purchase luxury cosmetic products within 30 to 60 days. 23% of the participants answered that within 15-20 days they buy the luxury cosmetic products. On the other hand, 20% said they purchase the products within 15 days whereas 15% replied that they take more than 60 days for buying the luxury cosmetic products.
The growth and expansion strategy of Color Essence is very helpful in order to make their position in the market place. From the opinion of the respondents it has been found that people’s initiative has been found in the online purchase is very slow for the maximum respondent. 42% revels their monthly online shopping related activity in the business innovation related factor. The focus must be given more in the online marketing process of the organisation and high level of digitalization. Digital marketing is the form that increase higher level of customers attraction in the market.
To measure the coefficients of the variables, regression analysis has been utilised. It helped in understanding the extent to which independent variables impact the dependent variable.
The model summary table clearly presents that there is a positive relationship between the model and dependent variables. It has been determined that there is 46% of the variance in the data. Therefore, it can be indicated that the data gathered are more related to each questions asked from the respondents. The table shows that R Squire result has been estimated as .458 that indicated that response focus has been highly given on the changing online strategic reformation process. The online shopping process has been considered as the most suitable procedure in making higher level of customer attraction and to maintain business innovation through the progressive manner.
The mean square result has been estimated by the regression analysis is 2.681. The procedure shows that responses are given more stress on the online shopping process that can ensure growth and expansion factor of the company. The regression test result indicates that Dependent variable digital marketing strategy has been indicated as the digital marketing strategy is suitable in order to deal with the product differentiation process and service management process of the organisation. The digital branding strategy is suitable in order to make growth and improvement process of the organisation. The strategic innovation process has been found to be the important process in the growth factor in the business explanation.
The regression analysis result shows that there is high dependency of the digital branding strategy of thecustomers digitally communicating with the luxury cosmetic brands. Both significance and beta value are positive, which indicates that the luxury cosmetic companies have better prospective to reach out to potential consumers through digital communication
It has been found that digital branding strategy of luxury cosmetic firms in India is dependent on the consumers to gain maximum benefit in the competitive luxury cosmetic industry. The beta value of 0.268 and significance value of 0.010 indicates that there is high possibility for organisations in the cosmetic industry in India to compete strongly in order to attract high number of customers.
The beta value of 0.067 and significance value of 0.595 shows that by adopting digital branding strategy, the cosmetic brands in India are able to create their presence on the digital platforms like Facebook, Emails, websites and other, which supports in developing awareness of brands among the consumers. Thus, it is clear that by using digital media platforms, customers can collect desired information about brands, thereby making purchase decision.
It has been determined from the finding that the success of digital branding strategy of cosmetic companies significantly linked to the market share obtained by the organisations. The significance value of 0.001 and 0.402 beta value clearly indicates that the luxury cosmetic companies can generate high market share by increasing their presence on different digital platforms.
The correlation data has indicated the fact that the Pearson coefficient that the possibility of knowing the brand from the digital platform and social media such as Facebook has the highest possible correlation with the search engine searching possibilities in the cosmetic industry with the value of 0.663. Based on this the role of digital branding is essential for the determination of the marketing of the cosmetics brands especially the skin care products.
|Cronbach’s Alpha||N of Items|
The Cronbach’s Alpha value has been determined using SPSS tool and it has been found that the value is 0.893. Comparing it with the standardized value it can be said that the data is highly reliable.
With the changes that are occurring in the cosmetic industry, it has been realized that there is lot of dynamism noticed in the choices and preferences of the customers. As mentioned by Bhandari, (2018) the needs and demands of the employees is changing frequently and thus there is immense pressure being faced by the retailers of the luxury cosmetic brand to make such changes in their retailing. It may cater to the needs and demands of the highest share of employees in the cosmetic industry in India and other countries. It can be stated from the research work of Cavender and Kincade, (2014) that considering the need for innovativeness in the cosmetic industry for enhancing the possibilities of the growth strategy, the need for resorting to digital marketing and branding for the global marketing strategy for the marketing of the cosmetic brands. The survey questionnaire that had been formulated for the purpose of the data collection reflects upon the scenario of the market as well as the demand for cosmetics in Indian as well as global market. It has also been found that the increased level of competition in the cosmetic industry globally has been due to the increased level of demand for cosmetics around the world and this has also led to increased level of competition. As per Chang and Chung, (2016) this has led to increased need for innovation in the cosmetic industry for being competitive and to emerge victorious against the competitors. Thus, the questionnaire that has been formulated has been to address the need for examination of the factors that are required in the cosmetic industry for effective growth strategy. The discussion shall be upon the descriptive analysis of the customers for the cosmetic products in the global cosmetic industry.
From the descriptive analysis that had been conducted upon the customers, it has been found that in the questionnaire survey, the percentage of female participants had outnumbered the number of male customers. It has been seen that in comparison to the 37% male customers that have taken part in the survey, there is participation of 63% female customers. This percentage difference in the participation of the customers reflects upon an important supposition in the cosmetic industry. According to Chang and Chung, (2016) descriptive analysis thus reflects upon the demand structure and the focus of the cosmetic brands in the cosmetic industry. The descriptive analysis also reflects on the demographic segmentation of the market of luxury cosmetic brands in India and globally. The analysis of the data received thus suggests the fact that the demographic segmentation in the cosmetic industry is dominated by gender based segmentation. Thus the brands, in the cosmetic industry when they launch new products in the market in India and globally, focus on the gender based segmentation. Based on the data gathered from the descriptive analysis, it had been established that the female customers form the niche market for the cosmetic industry in India and global market. The participation from the female customers also reflects upon the fact that there is dominance of the female customers in the industry and that majority of the brands that exist in the industry address the needs and demands of the female customers in major cases. However, as per Chang and Chung, (2014) it cannot be denied that male customers also have 37% in the participation and that shows that contrary to assumptions that female are the only customers for the cosmetic companies, the companies also have male customers. Thus, it can also be added here that the growth strategy for innovation in the cosmetic industry might also include targeting the male customers in greater degree and cater to their demands for cosmetics also. Considering the fact that the female customers have the largest share, as customers, in the cosmetic industry, advertisements and products that are introduced, address the female customer needs primarily.
From the results, it is clear that primarily the women customers in the age group purchase the major share of the cosmetic products in India and the global market 21 years to 35 years in the cosmetic industry. Thus, for the purpose of innovation for better growth opportunities, there would be need for addressing the needs and demands for customers among the women customers in the age group 21 years to 35 years. Since it has been realized that the aim has been to engage in digital marketing strategies and branding of the cosmetic brands on digital media platforms for innovation, there would be need for targeting the women customers in the age group 21 years to 35 years on the digital media and social media platforms. This age group that has been found to be the most responsive to the purchasing of cosmetics from the luxurious cosmetic brands is also very responsive and active on the digital media and social media platforms. As per Kapferer, (2014) it can be stated that it would be easier and convenient to address this target customer on the digital media platform on the social media platform and branding advertisements. Since women customers in the age group 21 years to 35 years cover the majority share in the cosmetic industry, it also be stated that there are positive opportunities for the cosmetic companies to improve their growth strategies as this age group is a huge margin and that the demands for cosmetics in this age group does not fluctuate much. It can also be added that the advertisements need to be formulated in a manner that the demands for cosmetics from the luxury cosmetic brands are displayed aptly. Moreover, the ads need to cater to the beauty issues and problems that the women customers in the age group 21 years to 35 years face for better opportunities of growth.
On the basis of the understanding of the data that had been gathered on the purchasing habits of the customers in the questionnaire it can thus be stated that majority of the respondents that are primarily women purchase cosmetics once a month. It has been found that the 42% respondents have admitted to have buy luxury cosmetic products in one month or in two months. This shows good frequency for the purchase of the cosmetics. Moreover, it has also been noted that 23% of the participants buy the luxury cosmetics product within 15-20 days. In this respect, it can be stated that the purchase frequency for the luxury cosmetics product is very high and the customers purchase the luxury cosmetics product in little time gap. There are very few customers that buy the luxury cosmetics product infrequently (15%) and thus overall the data reflects on the fact that the market for the luxury cosmetics products is very current and dynamic and that it has good market in the Indian as well as global market. Macchion Danese, and Vinelli, (2015) has mentioned since majority of the customers buy the luxury cosmetics products frequently, there is good scope for the companies and brands in the cosmetic industry for future growth. Moreover, it can also be added that since the purchase frequency for the luxury cosmetics product is very high and the demands of the customers is frequently changing, there is immense pressure on the companies in cosmetic industry to offer new products frequently. The frequent purchase of the luxury cosmetics product by the customers also suggests the fact that the customers believe in experimenting with the products and are willing to buy new products for their beauty and skin care and often try new products frequently. In this matter, it can thus be deliberated that since the purchase frequency is high and the time lag in the purchase is low, the luxury cosmetics products need to be innovative every time a new product is launched in the market. If the new product that is launched in the market, in the cosmetic industry in India and globally is not innovative then the product would fail to attract the niche market. Moreover, Malhotra and Choudhury, (2017) has mentioned that the innovative product also needs to be frequently placed in the market and there is also need for effective market strategies and advertisements for marketing the luxury cosmetics product. If the marketing is not effective and attractive then it would fail to attract the customers and the luxury cosmetics product would go unnoticed.
From the data that had been gathered from the regression analysis, the relationship between the independent and dependent variable has been understood. It has been seen that since there is variance of only 46% in the data in the regression analysis, it can thus be stated that the independent and dependent variable are closely related and that the dependent variable and the independent variable have positive correlation. In this regard, it can further be elaborated that the digital media advertisements and the media advertisements and branding has positive correlation with the luxury cosmetic products. Wong and Dhanesh, (2017) has mentioned it can also be stated that the independent variable that is the luxury cosmetics products in India and global market is closely dependent on the digital media advertisements and branding strategies. In this manner it can also be stated that the innovative strategies that would be formulated for the growth strategies can focus upon digital media advertisements. Since the data variance is only 46%, keeping certain other factors intact such as the market and environment conditions, digital media advertisements can be used for impacting the innovation strategies in the market of luxury cosmetic industry. In this manner it can also be elaborated that if the advertisements are not effective and attractive then it can also have negative impact on the growth strategies of cosmetic industry in India as well as global cosmetic market. This is because the variance data in the regression is only 46%. The data from the regression analysis also states that the data that had been gathered from the questionnaire also effectively addresses the responses. It can also be stated that the responses gathered can be effective for analyzing the relationship between the independent and dependent variables.
From the analysis, it has been found that stress has been given on the acceptance of the dependent variable digital marketing strategy related evaluation in the marketplace. The analysis shows that Color Essence has been focused on the digital marketing strategy for the evaluation of the business management. In the market entry process, it is very necessary for the organisation to make the target customer happy. The online branding strategy is another form for the evaluation of the process of making target audience attraction. In the age of digitalization, concentration has been given very highly on the organisational attractiveness. From the market analysis of Color Essence, essence, it has been found that business motivation and improvement is highly dependent on the position of the company. In order to expand properly in the market place, Color Essence has to be focused on the business-related innovation. The realities brand management and market innovation, it has been found that target market strategy is highly dependent on the digitalization. Wong and Dhanesh, (2017) has mentioned the growth and expansion can be influenced by the notion of branding process through the online platform. In the higher-level business orientation, it has been found that product and service related improvement can be possible while the products are highly purchased by the company. Apart from that, it is the case of high level of growth and expansion management process. The market also includes some important factors such as product differentiation process and service. Macchion, Danese and Vinelli, (2015) have mentioned the market innovation and marketing management process of Color Essence can be improved by the level of expansion strategy that they have been given for the organisational development. Online platform in now a days is very easy to access to get high level of interaction with the customers. Online business marketing strategy is helpful in the evaluation process of maintaining long term business improvement. Respondents opined about their high interaction with online channels and application to purchase goods and products. The respondents opined that the online platform provide them the opportunity to have information on the goods and products. It can further be analysed that online strategy and initiatives are effective to make operation in maintaining customer’s efficiency. Branding strategy can provide the chance to have progressive growth and operation. In most of the case, it can be said that business strategy for the product development is based on the feedback that can be taken from the customers. Product and service related orientation of Color Essence can be developed if they can renew their product and service related differentiation strategy. The growth and expansion of Color Essence can be improved if they can focus on the expansion strategy. The online marketing platform of the company can be improved very properly by the changing factor of the market. The product and service related orientation through the online platform can be maintained as the procedure to improve business related efficiency in the marketplace.
As per Theurillat and Donze, (2017) the growth and expansion strategy of Color Essence can be improved through the digitalization. The investigation demonstrates that Color Essence has been cantered around the computerized promoting methodology for the assessment of the business the board. In the market passage process, it is extremely fundamental for the association to satisfy the objective client. The web based marking system is the another shape for the assessment of the way toward making target group of onlookers fascination. Macchion, Danese and Vinelli, (2015) have mentioned in the period of digitalization, fixation has been given exceptionally on the hierarchical engaging quality. From the market investigation of Color Essence, pith, it has been discovered that business inspiration and enhancement is exceedingly subject to the situation of the organization. So as to grow legitimately in the commercial centre, Color Essence must be centred around the business related development
From the opinion of the respondents, impact of digitization on the business expansion has been clearly been identified. The research report shows that maximum percentage of youth generation are likely to carry out their product and service management related activity through the online store as recent updates on the service related innovation can be taken by this process. People are more likely to foreign brands that can created slowdown of the foreign brand in the business. The three factors which bind the relation between dependent and independent variables are satisfaction, loyalty, and image of brands. For the growth and expansion related improvement, organisation needs to be more focused on the choice of the customers. The product and service related orientation can eventuallybe improved by the notion of marketing strategy.
From the ANOVA test result different types of digital strategy has been described that are using by the organisations for the business development. Color Essence has been focused on different types of online strategy that can provide them effectiveness to meet with organisational improvement. The most significant factor is that customer’s trust on the luxary brand can be improved and decreased by the online platform. Color Essence has been expanded globally by the social media and digital media. As per Theurillat and Donze, (2017) the strategy of digital media can be considered as the procedure to make proper business improvement. Marketing advertisement through the digital strategy is helpful for the operational success of the company. Different operations have been developed in the company to improve the idea to attract customers. By the evaluation of the global business market, it has been identified that Facebook and twitter is the way to make higher level of customer attraction. The social media and digital media can be considered as the important way in improving growth and expansion process of the company. In most of the case Color Essence is likely to make proper operation in the management process of the company. In most of the case, it can be said that operation related evaluation of the company can be developed significantly by the operation that is taken by the company. The respondents evaluated about the negative impact on the growth and expansion process of the company. The procedure is effective to understand objective of making proper market expansion. Business innovation and operation are two important t part in the business where social and digital media works as the bridge to improve marketing operation of the company. The most significant factor is that service related efficiency of the business development process. Social media and digital media operation in the business has fruitful result to maintain organisational initiative. The most significant factor is that the growth and expansion strategy in the business can be considered as the procedure to make suitable relationship with the customers. In the customer engagement process, it has been found that Facebook, twitter and Instagram can be considered as the safest platform for the organisational development. The growth and expansion strategy in the company is used to differentiate their goods and products with other company. In the market, the business, Color Essence is facing issues due to the negative feedback of the customers. This procedure can come up with the negative impact for the marketing operation development.
As per Theurillat and Donze, (2017) digital platform along with the users’ review has positive impact on the marketing operation management. The service related operation in the market can have suitable impact to make the customer aware about the goods and products that is giving by the company. Apart from this, it can be said that, respondents said about the growth and expansion process in the market. People have trust and faith in the business operation to make business improvement process. The business improvement process can be generated. The operation management process in the market has effectiveness in order to deal with business improvement process.
Therefore, in the digital era, entering the market in different cities has become easier for the luxury brand. With the help of the digitalization, the organizations have been able to reach the people at a shorter span of time. Therefore, many of the luxury brands have been expanding the business in an effective manner. It has been found that the organizations have been implementing different theories of business that has helped in the growth and development of the business in a faster pace. With the execution of the business theories, the organization has been to adapt the culture of different market in different cities in an effective manner.
With the expansion of the business of the luxury brand, the level of the profitability has been increasing. This has increased the pace of the growth and development of the companies. Due to this reason, the culture of different markets has been adopted. Many new employees have been hired within the organizations due to which the level of the employment has also been increased. This has led to robust of the workforce of the luxury brands.
Objective 1: the proper analysis of the variables which were adopted by the cosmetic brands dealing globally to expand their business in various cities of India
In the literature review, it has been found that the cosmetics brands have been using many business models and theories for entering into the markets of different regions. The business models and theories adopted by the luxury brands have helped the organizations in the expansion of the business in the global market. One of such companies is Color Essence. With the adoption of the pyramid business model, the luxury brand has been segmenting the markets in an appropriate manner. It has been found that in the earlier scenario, the luxury brand found it difficult to enter the markets in the different regions.
In the chapter 4, it has been found that the luxury brand has been using the social media for the purpose of marketing. The dependency of the people on social media has been increasing. Due to this reason, the organizations have been using many websites of the social media for the advertisement of the products offered to the people. With the marketing through social media, reaching the people has become easier. Due to this reason, the luxury brand has been able to advertise the products in different markets in an effective manner.
Here, use of digital marketing strategy is discussed with respect to luxury skin care industry. Benefits of using digital branding is explained here. The role that plays by digital marketing for luxury skin care products is demonstrated with relevant theories. The role of social and digital media has taken up the cosmetic brands up by a storm. The highly competitive cosmetics market has identified the potential of social media branding and the implementation of digital media. These new technologies assist in the business on a social media platform. New age customers are hooked onto social media platforms like facebook, twitter, Instagram. This gives a cosmetics brand like colour essence an edge. In this aggressive new age marketing strategies, promoting and selling in social media platforms is a rage. This is possible only due to the advent of the digital technology or platform. The age of smartphones and smart gadgets completely revolutionised the way people used to do things.
Objective 2: Proper analysis of the opportunities considered to be global by the dealers who are dealing with the growth of the market in the industry of cosmetic brands in India
In the literature review, it has been found that the digitalization has been considered has one of the opportunities for entering in the global market. With the digitalization, the organizations have been using many new and advanced technologies. With the adoption of the technologies, the organizations have been able to analyse the markets of different regions. Due to this reason, the organizations have been developing the strategies in such a manner that has enabled it in attracting the consumers of the different markets. With the execution of some of the technologies, the organizations have been reducing the cost of the operation of the products of the luxury brand. Due to this reason, the organizations have been offering the products to the consumers at a reasonable cost. The people of all classes have been able to afford the products of the luxury brand. Due to this reason, the demands for the luxury cosmetic products have been increasing in the markets of different cities. This has led to the creation of many business opportunities. This has helped the companies in the expansion of the business in a faster pace. It has been found that the organizations have been adopting many new and advanced technologies within the business. This has helped the companies in adopting the changes that are required to capturing more portions in different markets of the cities.
Here the concept is based on the global luxury brands in India and the ways innovative growth strategies needed to analyse the market, maximise profits and the role of social media. Some luxury brands have been discussed earlier in chapter one. Out of which, colour essence has been given the priority for its creative excellence, brand exclusivity, premium segment products, sophisticated craftsmanship, and high market value. The importance of luxury brands comes from the fact that it reflects the rarity and exhibits exclusive charm. All the more, the advent of social media in this digital age adds fuel to the flame. Taking the assist of social media to establish a brand (here, a luxury brand) has been both a boon and a curse. With unlimited scope and availability, comes tough challenges.
For development of the global luxury cosmetics in Indian market it is very much required for the global cosmetic brands to take care of the aspect of development of its brand image along with attracting the new customer segment and the whole operations of the business are required to be based on development and controlling of the effective distribution channels. Therefore, the following recommendations will be helpful for the international luxury cosmetic brands to be successful in case of developing the growth strategies of the cosmetics companies.
- One of the most important aims for the global luxury cosmetic brands will be to adopt the strategies for developing deeper sense of satisfaction in the minds of the consumers and thereby creating such an image of the brands that will be irreplaceable by other cosmetics brand available in the market. The brand development as well as marketing strategy by the companies will be aimed at to be easily identifiable by customers.
- The people of India are becoming highly technology oriented and specifically in case of searching product information through the digital media and engaging in use of the online media for buying the products. Therefore, all sorts of luxury cosmetic brands of global level will mainly target strategic promotional aspects with the help of adopting the social media based marketing strategy mainly.
- The global cosmetic brands, while developing their business in Indian market, are required to be making application of the wide ranges of digital and online marketing strategies. This will be helpful for the companies for reaching to millions of peoples and in different market segments and thereby attracting new customer bases towards the luxury cosmetics and beauty products.
- The global brand must ensure being in consistent touch with the customers from different market segment by ensuring seamless communication of all the new product information to the consumers. Apart from this, it will be one of the most effective steps in case of reaching to the new customers also apart from being oriented towards the existing customers.
- The global cosmetic brands will also be mindful regarding taking care of the aspects of development and spread of their brand story, which will encompass the history and spirits of the luxury brands. The complete commitment of the companies in case of product designing and development will be solely reflected in the shape, colour, and fragrance of cosmetic products in considerable details. This will help the brands in causing the customers a specific feeling of using the products every time.
- For gaining success in case of expansion of the luxury cosmetic brands in the Indian cosmetics market, it is one of the most important requirements for the overall marketing strategy that the designing of products must be innovative. Developing the profound and gorgeous designed products will help the luxury cosmetic brands attracting the Indian consumers of higher classes in easier ways. However, another very important aspect in this connection will be to take help of the modern technology for achieving greater success in overall growth of the business.
- Applying the most advanced technology-based marketing of the cosmetic products will help the customers in the Indian market to sufficiently exploiting the market scopes in cosmetics. This will be great opportunity for the cosmetic product brands for experiencing successful market growth in India.
- One very effective step towards developing the business opportunity in the Indian market will be to introduce a perfect combination of the product range of luxury cosmetic products. This will help the brands in reaching increased number of customer bases in more effective ways as considerable number of the customers will be attracted towards such lucrative combination and range of the cosmetic and beauty products along with having the touch of luxury.
- In addition to product designing, the global luxury cosmetic brands will ensure presence of representation of luxury in the cosmetics that will help the brands in gaining competitive edge in the markets.
- The global brands will turn their attention towards development of effective supply chain in personal level in India as without this; effective development and growth of the global luxury cosmetic brands will not be possible. Apart from this, taking effective care of the CSR aspects will also be required while operating in the Indian market as this will be one of the most important success factors in India.
The present study has considered mainly the possible best effective growth strategies for the global luxury cosmetic brands in India, this is also necessary with this respect to consider the differences in marketing essentialities in case of business growth in India and other developed countries in Asia. There are brands like Lakme, L’Oreal, Revlon, Maybelline and Himalaya, which have adopted specific growth strategies in India and specific strategies for different European and American countries. However, conducting a study regarding important differences in growth strategies to be required for Cosmetic brands in India, China, USA and UK might be effective in case of finding out the essential differences. This is significant limitation of the present study.
There are scopes for further studies regarding essential differences between the possible growth strategies to be adopted by the luxury cosmetic brands in Indian market and in the markets of other Asian countries and some of the important developed nations like USA, UK and Japan. Apart from that, social media plays a crucial role in developing market strategies and knowledge. Using social media, the customer’s choices, preferences, requirements, and problems, every tiny detail can be analysed. This will be highly effective in case of conducting the further studies.