Answer: After hitting the turbulence and beginning to rock from side to side, it is critical to develop an optimistic attitude and keen listening skills to get any insights from the safety crew. The situation depicts a risky experience; therefore, by paying attention, I will build strong stress tolerance mechanisms and flexibility in case the worst happens. Attentiveness and reading the emergency instructions card will serve as reliable sources of useful knowledge and skills to avoid any tragedy in case the aircraft goes down. The situation will form a firm basis for my self-awareness and create strong buffers for the imminent stress. The reaction will enable easy evacuation in case an accident occurs.

Answer: Despite the fact that the colleague has taken credit for my work, it is critical to exercise and demonstrate the highest levels of courtesy towards them and maintain order in the meeting. As such, I will patiently wait for the colleague to complete their speech; and stand up to appreciate their efforts before the group and inform them about the specific details of the work. It is critical to highlight that the colleague may hardly know the specific details or objectives of the work. As such, I will take that opportunity to elaborate the details before the group in a bid to ensure that they all understand and acknowledge that it is my own work.

Answer: It is important to highlight the fact that the bitterness of the client should be based on a specific aspect associated with my organization service delivery. As such, I would employ the highest level of listening skills to ensure that the client feels appreciated despite their concerns. Careful listening gives the client the assertion that their problem is being given priority and could significantly contribute to reduction of their anger. After understanding the reason for the anger, I would offer a feasible proposal for the solution to be implemented as a way of addressing their problems. Listening creates a favorable environment for the resolution of problems.

Answer: Assertiveness is a positive virtue that enables people to pursue their objectives calmly and devoid of aggressiveness or passive acceptance of being wrong. Therefore, it is important to accept the fact that I got a C grade in the mid-term exam and believe that it does not bind my final grade. Therefore, I should assertively devise a feasible plan to improve my grade by the end of the term and develop a disciplined approach to achieve it by the end of the term. By following that plan accordingly, I will definitely improve my grade by the end of the term and increase my chances of succeeding in my future career.

Answer: The maintenance of diversity in an organization is a critical element for the success of such an entity in the global arena. As such, it is important to highlight the fact that an individual making such a joke may be acting out of ignorance or unawareness. Therefore, it is important to ensure that the person is equally aware of the underlying risks posed by such a joke to the organizational cohesion. Imperatively, the awareness can be achieved by sending that person to the HR department for thorough training in the need for diversity in the organization as well as respecting all nationalities and cultures; and the risks created by such jokes.

Answer: Sales is a dynamic job which calls for adequate planning and positivity if any practitioner intends to succeed. It is critical to highlight that proper planning is a potent tool for success in sales. As such, I may require sitting back and re-examining my selling strengths and weaknesses to highlight the possible reasons for my failure to sell. After identifying such, I will have a firm basis to formulate a new selling strategy informed by the highlighted reasons for the low sales. Failure to know the reasons for the failure to sell may create more problems in the markets if I try new things without adequate knowledge on my strengths and weaknesses.

Answer: Conflict resolution and positivity are critical elements of human life; especially in such a situation. It is, therefore, important for the friend to be informed that the nearly-caused accident is a thing of the past and should not continue worrying them. As such, she should stop worrying about the past and concentrate on their current position and safe driving. Concentration on the past and anger would subject both of us to another accident. Therefore, she should be positive and concentrate on driving safely. I would employ clear communication to enlighten the friend on the fact that their current and future safety is important than the previous exposures.

Answer: It is important to highlight the fact that the evolution of a discussion to a shouting match would be triggered by unexplained misunderstanding between the discussing parties. As such, it is important to stop shouting and rethink the primary cause of the escalation of the discussion to such levels before engaging with the friend again. Such hesitation creates an amicable environment to ease the tension and allow both of us to restate our arguments calmly and procedurally. The presentation of such arguments clearly and logically creates clear communication channels for both of use to internalize the arguments of each other and respect the differences that may exist between them.

Answer: Seeing things from their side and the maintenance of clear communication channels are critical elements of successful interactions among people. To succeed in managing such a team, I should first appreciate the fact that the members are incapacitated in certain ways and devise a feasible approach to resolve their challenges in a bid to achieve the objectives of the group. As such, Formulating an objective agenda and calling a meeting to discuss the issue will form a firm basis for resolving the problem. Calling a meeting will enable the members to brainstorm and come up with reasonable ideas on the way forward to make creative solutions for the underlying issues.

Answer: By exposing such a person to sufficiently challenging tasks under close mentorship would serve as a critical driver for their ability to develop independence in decision-making. Such an individual will feel appreciated and motivated to build their agility towards their creativity and independence. The move will also serve as a reliable source of courage for the individual to make bold decisions in critical situations. Appreciation and positivity will also be fostered in such an individual by encouraging them through mentoring to make independent decisions. The approach will serve as a critical tool for strengthening all team members through continuous learning.